Technical Solutions Engineer

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September 3

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Everseen

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Artificial Intelligence • Retail • eCommerce

Everseen is a company that specializes in advanced Vision AI solutions designed to optimize retail operations and enhance loss prevention. Their platform consolidates structured and unstructured data from multiple sources, creating a holistic view of retail processes. Everseen offers a comprehensive suite of applications, including Evercheck, which employs AI to identify shrink patterns at checkout, and tools for real-time intelligence, process modeling, and continuous learning in AI systems to ensure ethical and efficient operations.

1001 - 5000 employees

Founded 2007

🤖 Artificial Intelligence

🛒 Retail

🛍️ eCommerce

📋 Description

• Provide onsite and remote technical assistance and troubleshooting for platform users. • Perform routine maintenance, POS integration, and issue resolution to enhance platform performance. • Take ownership of platform performance, driving improvements through proactive monitoring and issue identification. • Interact with customers to gather feedback, understand needs, and provide training. • Tailor system settings and deliver technical reports and actionable recommendations. • Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns. • Oversee platform deployment and ensure efficient operation before, during, and after implementation. • Collect and analyze data on platform usage, performance, and improvement opportunities. • Collaborate with customers to analyze requirements and customize platform configurations. • Translate business needs into detailed technical specifications. • Identify, document, and mitigate risks that could impact program success. • Work closely with software developers, R&D, and engineering teams to align application performance with specifications. • Test platform performance under various conditions, making necessary adjustments to configurations for optimal results. • Create and maintain comprehensive technical documentation, including user guides, training materials, and system specifications. • Document changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals. • Act as the primary escalation point for L2/L3 monitoring or customer tickets and escalate unresolved issues to the appropriate teams. • Facilitate customer onboarding through structured phases, providing regular program updates to senior management. • Develop project plans, reports, and roadmaps to support customer objectives and the broader platform portfolio. • Conduct product demonstrations and deliver compelling presentations to highlight platform features and value propositions.

🎯 Requirements

• A minimum of 4 to 5 years in a similar role managing complex technical projects. • Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 50% of your working time. • You have extensive experience with Linux systems; proficient in Docker and/or Podman. • Strong scripting abilities in Bash, Python and Node.js. • You have knowledge of standard network communication protocols such as TCP, UDP, HTTP, WS, FTP. • You have a basic understanding of networking concepts including VPNs, subnets, DNS configurations, SSL certificates, etc. • Familiarity with automation tools, especially Ansible experience, is preferred. • Knowledge of ELK Stack; REST, NGINX, JSON, XML; Message brokers (e.g. MQTT, RabbitMQ, Redis); TypeScript, Javascript; RTSP feeds; Kubernetes and Ansible, Terraform, OpenShift. • Strong capability to troubleshoot complex issues across system resources and application stack traces. • Proficiency in project management tools such as Microsoft 365, Jira, and Smartsheet. • Exceptional problem-solving and organizational abilities, with a proactive and self-motivated mindset. • Capable of managing multiple initiatives in a dynamic environment. • Excellent communication skills for effective collaboration with cross-functional teams and external stakeholders. • A passion for AI: Interest in additional education and research about Artificial Intelligence.