Seasonal Customer Care Representative

🕒 4 days ago

⛰️ Colorado, Oregon, +2 more states – Remote

⛰️ Colorado – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $17 - $23 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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evo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛒 Retail

✈️ Travel

🏨 Hospitality

💰 $6M Series B on 2010-12

Retail • Travel • Hospitality

evo is an outdoor retail and experiences company that specializes in providing unique adventures centered around skiing, snowboarding, mountain biking, and various action sports. With locations in Canada, the US, and Japan, evo not only sells gear through evo. com but also operates travel experiences through evoTrip, offering trips to iconic destinations and lodging options including the evo Hotel in Salt Lake City and the upcoming evo Hotel in Tahoe City. Committed to community impact, evo supports non-profit organizations aimed at getting underserved kids outdoors and operates skateparks to positively influence youth through skateboarding.

📋 Description

• Assist customers with orders, refunds, and product-related inquiries by phone, chat, and email • Provide timely and effective solutions to ensure positive customer experiences • Maintain extensive knowledge of company products through training and educational resources • Facilitate returns and replacements • Coordinate with the warehouse on shipping and inventory management • Respond to customer feedback-page emails • Address customer service issues in Power Reviews • Moderate social media channels • Publish or unpublish reviews and filter inappropriate content • Collaborate with cross-functional teams to resolve customer issues and share product knowledge • Help customers make informed decisions about outdoor activities and resolve website, returns, exchanges, lost-shipment, and related difficulties • Adapt responsibilities to evolving needs, including membership additions and seasonal workload shifts • Perform other duties as assigned

🎯 Requirements

• Must be available evenings, weekends, and some holidays • Enjoy talking to people on the phone and working in front of a computer • Passion for the outdoor industry, associated activities, and the gear sold • Advanced bike knowledge is a huge plus • Strong verbal and written communication skills • Excellent problem-solving skills and keen attention to detail • Effective sales and soft skills techniques • Ability to multitask in a high-energy, fast-paced, omni-channel retail environment • Experience with Microsoft Office applications: Outlook, Teams, Word, and Excel • Consistent high-speed internet connection • Embodies, honors, and lives the company’s core values, The Great 8 • High school diploma (nice to have) • Fluency in a foreign language (nice to have) • Outdoor industry or retail experience (nice to have) • Experience with Shopify and/or Gladly (nice to have)

🏖️ Benefits

• Employee discount and access to pro deals on most products sold • Free rentals and discounted shop service and labor • Team events and recognition-based rewards • 40 hours of paid volunteer time off • Paid sick leave • Charitable giving match • Employee Assistance Program • Access to Employee Resource Groups • Retail quarterly bonus program