Solutions Architect

October 28

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Evora IT Solutions

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Enterprise • SaaS • B2B

Evora IT Solutions is a trusted partner in delivering innovative digital solutions for asset-intensive operations, maintenance, and customer service. The company specializes in optimizing business processes through digitalization, offering services like strategic consulting, solution development, application management, and future innovation exploration. With expertise in asset management, field service management, planning, performance, and mobile solutions, Evora leverages technologies from SAP, ServiceNow, and their own developments to empower businesses, reduce costs, and enhance control and traceability in service processes. They are known for their excellence in implementing end-to-end digital processes and have completed over 900 projects globally. Evora's commitment to customer success in the digital world is supported by their highly experienced team, aiming to resolve challenges and meet business objectives effectively and efficiently.

201 - 500 employees

Founded 2013

🏢 Enterprise

☁️ SaaS

🤝 B2B

📋 Description

• Act as the primary technical expert in pre-sales meetings, demonstrating ServiceNow FSM capabilities and how they align with client requirements. • Collaborate with sales teams to identify client needs and develop customized FSM solutions that address specific business challenges. • Design comprehensive FSM solutions on the ServiceNow platform, including workflows, integrations, and customizations. • Develop detailed proposals, including solution designs, implementation plans, and value propositions, to support sales efforts and win new business. • Prepare and deliver engaging presentations and product demonstrations to showcase ServiceNow FSM solutions to potential clients. • Conduct in-depth needs assessments and workshops with prospective clients to gather requirements and understand their field service processes. • Stay up-to-date with the latest ServiceNow FSM features, industry trends, and best practices. • Work closely with sales teams, consultants, and project managers to ensure alignment between pre-sales activities and project execution. • Create and maintain documentation related to solution designs, proposals, and client engagements.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. • Proven experience as a ServiceNow Solutions Architect with a focus on Field Service Management. • Extensive experience in designing, configuring, and implementing ServiceNow FSM solutions. • Demonstrated experience in integrating ServiceNow with other enterprise systems. • Deep understanding of ServiceNow FSM modules and their capabilities, as well as other ServiceNow Modules, such as ITSM, CSM, and HRSD. • Proficiency in ServiceNow development, including scripting (e.g., JavaScript, Glide API) and application customization. • Experience with integration technologies such as REST, SOAP, and middleware platforms. • ServiceNow Certified System Administrator (CSA) required. • ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist (CIS) in Field Service Management is preferred. • Strong problem-solving skills and analytical abilities. • Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels. • Ability to manage multiple projects and priorities effectively.

🏖️ Benefits

• Work from Home • Training & Development Programs (Learning Credits Available for Certifications) • Competitive Paid Time Off Benefits • Competitive Salary & Incentive Compensation Program • Annual company trips in the United States and Globally • High autonomy with the possibility to implement topics holistically and independently