Application Support Engineer – Clinical

Job not on LinkedIn

🕒 September 19

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare • Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Maintain, troubleshoot, triage, and administer clinical applications • Support internal and external end users with application troubleshooting • Analyze and triage application issues • Create end-user accounts, terminate access, and modify access according to established procedures • Escalate issues through incident management protocols and communicate outages or service announcements • Follow up on open requests through resolution • Monitor and maintain applications to prevent outages and productivity issues • Communicate with client account and client success groups regarding approvals, processes, recurring trends, and issues • Attend meetings, demonstrations, and collaborative efforts connecting support and development objectives • Evaluate applications and recommend improvements or upgrades • Communicate issue trends, problems, and proposed solutions to management • Maintain system standards, documentation, policies, and procedures • Document issues and troubleshooting work for escalation, review, and audit purposes • Help users maximize application functionality through recommendations and guidance • Manage ticketing systems by creating, updating, and closing incidents • Assist with Windows-based Active Directory support • Support after-hours incidents during the scheduled team rotation • Provide process improvement insights and feedback to the direct manager

🎯 Requirements

• 5+ years of experience in a healthcare-based help desk or support environment required • Proficiency with healthcare software, terminologies, EMRs or EHRs • Proficiency with Atlassian JIRA, Confluence and/or Status Page • Knowledge of Windows 7/10 and Microsoft Office 2013/2016/365 • Experience managing remote applications such as LogMeIn and RDP • Demonstrated SME-level support of at least one application • Knowledge of IT Service Management and change management methodologies • Strong analytical, organizational, problem-solving, and attention-to-detail skills • Exceptional written and oral communication skills • Exceptional interpersonal and customer service skills • Experience working with non-technical personnel • Ability to adapt to change, prioritize multiple issues, and work in a fast-paced environment • Willingness to learn new technologies and advance personal skillset • Ability to work remotely and be on call 1 week per month • May need to work evening or weekend hours based on delivery deadlines • Applicants must be eligible to work in this country

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible spending • Company-paid life insurance • Short-term disability • Voluntary benefits • 401(k) • Paid Time Off • Paid holidays • Remote work • On-call rotation and support for after-hours incidents • Opportunity to travel to offices in various locations