Call Center Operations Trainer

Job not on LinkedIn

October 14

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

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ExactCare

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Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

501 - 1000 employees

Founded 2009

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

📋 Description

• High level of contribution in front line, day-to-day work as assigned by leads and supervisors • Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support • Help coordinate the completion of cross training through communication and scheduling with designated trainees • Provide a high level of subject matter expertise to the department in supporting continuous improvement projects • Support leads and supervisors in diagnosing and improving performance of team members

🎯 Requirements

• Must be 18+ years of age. • High school diploma /GED required. • Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate, required. • Must have an active Pharmacy Technician license in the state residing and obtain the New Jersey Pharmacy Technician license within 6-months of hire. • Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time. • Schedule is 11:30 AM to 8:00 PM EST - Monday thru Friday • Flexibility to adapt schedule as needed, including evenings or weekends, and to meet the demands of training and operational priorities on holidays and during on-call hours

🏖️ Benefits

• medical/dental/vision • flexible spending • company-paid life insurance • short-term disability • voluntary benefits • 401(k) • Paid Time Off • paid holidays