Senior Director, Enterprise Application Support

Job not on LinkedIn

🕒 September 18

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare • Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Define and execute the global operational strategy for enterprise application support across all business units • Establish, monitor, and report executive-level KPIs and operational metrics to ensure platform uptime and performance • Participate in enterprise-wide incident response management for critical application outages • Participate in root cause analysis and permanent problem-remediation frameworks • Formulate governance frameworks, standard operating procedures, and knowledge management strategies • Direct, mentor, and scale a department of Enterprise Application Support managers, engineers, and liaisons • Collaborate with end users, Product, and Engineering leaders to ensure customer satisfaction and transition new software into steady-state operations • Champion automation, AI-driven operations (AIOps), and self-healing systems • Liaise between application support operations and executive stakeholders regarding application performance and roadmap alignment • Evaluate emerging support technologies, monitoring tools, and methodologies • Embody AnewHealth’s Core Values • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology/Systems, or equivalent related field • 10+ years of progressive IT experience • At least 5+ years in a senior leadership role overseeing enterprise-scale application support or IT operations • 5–8 years of experience in a healthcare-based help desk or support environment required • Proficiency with healthcare software, terminologies, EMRs, or EHRs • Expertise in ITIL service management frameworks • Experience with ITSM platforms such as Atlassian JIRA, Confluence, and/or Status Page • Strong analytical, organizational, problem-solving, and attention-to-detail skills • Exceptional communication skills and ability to translate complex technical issues into strategic business impacts for executive audiences • Ability to adapt to change • Ability to handle stress and prioritize multiple issues in a fast-paced environment • Applicants must be eligible to work in this country

🏖️ Benefits

• Medical, dental, and vision insurance • Flexible spending accounts • Company-paid life insurance • Short-term disability coverage • Voluntary benefits • 401(k) • Paid Time Off • Paid holidays • Remote work arrangement