Patient Financial Advocate

Job not on LinkedIn

🕒 October 2

🐻 Alaska, Arizona, +10 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Exceptional HR Solutions, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

👥 HR Tech

🤝 B2B

Consulting • HR Tech • B2B

Exceptional HR Solutions, LLC is an advising, consulting, and executive coaching company that supports leaders and organizations with their human resources needs. The company specializes in various areas of HR, including consulting, strategy, payroll management, recruiting, and HR systems implementation, providing fractional HR services to enhance the people aspect of businesses.

📋 Description

• Connect with patients via clinic chats, phone, texting, and email regarding outstanding balances to encourage and set up personalized payment arrangements • Educate patients on financial responsibility, bills and claims processing, payment options, and payment plans • Partner with medical assistants to address patient collections-related needs and inquiries • Negotiate payment arrangements while maintaining empathy and professionalism • Review, maintain, and manage patient alerts and accounts to ensure updated chart information and accurate charges, payments, adjustments, and balances • Generate and review patient statements and billing correspondence • Address billing questions and concerns clearly and compassionately • De-escalate difficult situations while maintaining a professional, respectful tone • Identify billing discrepancies and initiate corrections • Post payments and refunds accurately and timely • Maintain accurate documentation of patient interactions and account activity • Ensure compliance with HIPAA, the Privacy Act, and 42 CFR Part 2 • Meet productivity, quality, and customer service standards • Perform other projects and duties as assigned

🎯 Requirements

• High School Diploma or GED • AA or 1–3 years of experience in medical billing, patient collections, or healthcare revenue cycle preferred • Knowledge of medical billing processes, insurance terminology, and patient responsibility • Strong communication and customer service skills • Ability to handle sensitive financial conversations with empathy and professionalism and to de-escalate situations promptly • Proficiency in electronic health records (EHR) and billing systems • Familiarity with Medicare, Medicaid, and commercial insurance plans • Experience using personal computers, including Microsoft Office Suite, with the ability to multitask within internet browsers and electronic spreadsheets • Ability to work Monday–Thursday 8:30 AM–6:00 PM PST and Friday 10:00 AM–2:00 PM PST