AVP – Operations Implementation Lead Analyst

🕒 August 27

🇺🇸 United States – Remote

💵 $120k - $135k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Develop and maintain detailed project plans, timelines, and documentation • Identify project dependencies and critical paths • Escalate issues and risks and recommend mitigation strategies • Create end-to-end operating guidelines, process documentation/SOPs, and workflows for implementations • Assist with training materials and knowledge transfer sessions • Coordinate with Product, Technology, Compliance, and Client Services teams • Ensure operational readiness for call center, processing, finance and accounting, and compliance teams from day 1 through hypercare • Conduct post-implementation reviews • Document and validate business requirements for client onboarding, conversions, and new product launches • Analyze legacy datasets and field mappings for system design and configuration • Validate account data and reconcile discrepancies across platforms • Assist in developing reports and dashboards using SQL and Excel • Liaise with clients, internal departments, and third-party vendors • Facilitate client and internal training sessions and workshops • Ensure implementations comply with regulatory requirements and internal standards • Conduct UAT/BET testing and quality assurance during system rollouts • Document ongoing quality audit processes

🎯 Requirements

• Bachelor’s degree in Business, Finance, Information Systems, or related field preferred, or equivalent work experience • 5–10 years of experience in financial services, life insurance, annuity, TPA operations, or implementation roles • Familiarity with life and annuity products, including Whole Life, Term, UL, VUL, SPIA, Deferred Annuities, and Riders • Strong understanding of third-party administration functions and compliance requirements • Experience with policy administration systems such as LifePRO, ALIP, DXC, or similar • Excellent communication, analytical, and organizational skills • Strong skills in data analysis, Excel, and reconciliation techniques • Exposure to testing cycles (UAT/BET), defect management, and conversion projects • Knowledge of operational risk, compliance requirements, and SOC1 controls is a plus • Ability to work in multi-geo teams (US/India/Philippines) • Possibility of international travel

🏖️ Benefits

• Work from home / remote work • Base salary range of $120K–$135K • Potential international travel