Healthcare Instructional Designer

🕒 September 25

🇺🇸 United States – Remote

💵 $56k - $89k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Design and develop instructional training programs, curricula, facilitator guides, learner guides, on-the-job training tools, training manuals, job aids, assessments, and e-learning modules • Collaborate with clinical, coding, quality, training, operations, and Payment Integrity Subject Matter Experts • Ensure materials reflect current industry standards, client requirements, audit methodology, and operational needs • Incorporate updates from Coding Clinic, AHIMA, AHA, CMS, LCD/NCD guidance, payer policy updates, and applicable coding and clinical documentation standards • Translate complex clinical, coding, documentation, claims, and audit concepts into clear, accurate, learner-friendly training content • Develop evaluation and feedback loops and continuously redesign content to address learner needs and improve knowledge retention and training outcomes • Maintain an updated curriculum library, version control process, training records, and reusable learning assets • Apply adult learning theory, multimedia tools, learner-centered strategies, and e-learning best practices • Create visual, audio, and interactive learning tools for remote learning and blended delivery models • Develop simulations, case-based practical exercises, scenario-based knowledge checks, and skills assessments • Ensure instructional integrity, clinical accuracy, coding accuracy, and educational effectiveness of training materials • Stay current on instructional design trends, healthcare audit training methods, regulatory and coding updates, compliance expectations, and Payment Integrity best practices

🎯 Requirements

• 2-5 years of experience developing healthcare training content • Strong working knowledge of medical record documentation, coding guidelines, claims review, audit workflows, payer policy, and clinical documentation requirements • Bachelor's degree in Instructional Design, Education, Nursing, Health Information Management, Healthcare Administration, Organizational Development, or a related discipline preferred • Clinical, coding, or health information credential preferred, such as RN, RHIA, RHIT, CCS, CPC, CIC, CCDS, or equivalent relevant healthcare credential(s) • Submit a professional portfolio or work sample with the resume demonstrating instructional design capability, healthcare content development, learner engagement, and assessment design • Candidates selected for interview should be prepared to deliver a brief presentation • Excellent understanding of instructional design, adult learning theory, training evaluation, and learning measurement • Ability to simplify complex clinical, coding, audit, and operational concepts into clear, practical learning content • Strong interpersonal skills and excellent written and oral communication abilities in a cross-cultural, diverse environment • Ability to work in a dynamic and flexible environment with changing priorities, client needs, and deadlines • Strong attention to detail, analytical thinking, problem-solving skills, and commitment to accuracy in healthcare training content • Excellent planning and time management skills • Proficiency with Microsoft Teams, SharePoint, PowerPoint, learning management systems, Articulate Rise, Articulate Storyline, Camtasia, or similar tools • Ability to build scenario-based learning, knowledge checks, practice cases, answer keys, facilitator resources, and measurable assessments aligned to operational performance expectations

🏖️ Benefits

• Up to 10% annual travel for team meetings and limited client onsite engagements • Opportunity to work closely with highly experienced, world class Healthcare consultants • Mentoring program with guidance/coaching from senior-level professionals • Opportunities for personal and professional growth • Further growth and development within EXL Health and beyond