Product Coordinator – MarTech Platform, Governance

🔥 15 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Own and manage the centralized intake process for MarTech requests • Serve as the central coordination point for MarTech intake and issue escalations • Track and report on intake SLAs, request status, and prioritization outcomes • Coordinate user access requests across MarTech platforms • Support quarterly user access recertification processes • Maintain governance logs and platform standards • Coordinate governance forums and triage meetings • Document decisions and maintain repositories • Track platform adoption, usage trends, and open issues • Assist with UAT coordination, release tracking, and communication • Partner with Product Management leadership, Solutions Architecture, and the Director of MarTech Strategy & Operations • Drive consistency, transparency, and operational efficiency across internal and external stakeholders

🎯 Requirements

• 4-6 years of experience in a coordination, operations, or MarTech support role • Experience with enterprise marketing technology platforms • Strong organizational and process management skills • Experience managing intake systems and workflows • Ability to manage multiple requests and stakeholders • Strong communication skills • Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools • Bachelor's/Master's in any stream; 5-8 years stated in the qualifications fields • Familiarity with Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront • Experience supporting governance or access management processes • Familiarity with Jira, ServiceNow, or Workfront • Exposure to enterprise-scale governance environments • Exposure to digital marketing or customer journey management • Experience supporting issue escalation workflows • Familiarity with user access controls and audit processes

🏖️ Benefits

• Work From Home / Remote work arrangement