Product Coordinator – MarTech Platform, Governance

🕒 September 15

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Marketing Operations

👻 Ghost score 26%

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Own and manage centralized intake process for MarTech requests • Serve as the central coordination point for MarTech intake and issue escalations • Track and report on intake SLAs, request status, and prioritization outcomes • Coordinate user access requests across MarTech platforms • Support quarterly user access recertification processes • Maintain governance logs and platform standards • Coordinate governance forums and triage meetings • Document decisions and maintain repositories • Track platform adoption, usage trends, and open issues • Assist with UAT coordination, release tracking, and communication • Partner with Product Management leadership, Solutions Architecture, and the Director of MarTech Strategy & Operations • Drive consistency, transparency, and operational efficiency across internal and external stakeholders

🎯 Requirements

• 4-6 years of experience in a coordination, operations, or MarTech support role • Experience with enterprise marketing technology platforms • Strong organizational and process management skills • Experience managing intake systems and workflows • Ability to manage multiple requests and stakeholders • Strong communication skills • Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools • Bachelor's/Master's in any stream 5-8 years (listed qualification; bachelor's degree is the minimum required credential)

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