Senior Security Solutions Engineer

🕒 August 27

🇺🇸 United States – Remote

💵 $122.4k - $177.5k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Expel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Expel is a leading cybersecurity company specializing in Managed Detection and Response (MDR) services. They offer a range of solutions, including phishing investigation, threat hunting, and vulnerability prioritization, tailored for organizations of all sizes with 24x7 protection. Expel's Security Operations Platform, Expel Workbench™, integrates with existing tech to enhance security operations. Their expert team and advanced technology help reduce alert noise, respond swiftly to incidents, and improve overall security posture, enabling organizations to focus on core business activities without worrying about cybersecurity threats.

📋 Description

• Serve as the go-to escalation point for Customer Success, responding to ad-hoc technical questions from CSMs, TAMs, and TSEs • Join customer calls when deep technical expertise is needed, supporting the CSM or TAM who owns the relationship • Identify knowledge gaps and create, review, and improve technical and process documentation • Partner with Security, Detection & Response, and Engineering to bring knowledge into the team and operationalize it • Curate internal and external knowledge repositories and direct people to self-service answers • Enable CSM, TAM, and Technical Support teams to reduce inbound questions over time • Coach and mentor less experienced teammates • Maintain records of inquiry volume to help prioritize team efforts

🎯 Requirements

• 7+ years of experience in security • At least 3.5 years in a technical, customer-facing role, ideally consultative • Real depth across three or more security product spaces, such as EDR, NDR, SIEM, and cloud • Root-cause analysis and troubleshooting skills • Firm grasp of the cybersecurity market, products, providers, strengths, and weaknesses • Fluency in security controls across Windows, Unix/Linux, AWS, GSuite, O365, and network gear • Knowledge of attack vectors, threat tactics, attacker techniques including ATT&CK, and the attack lifecycle • Strong consultative skills, including active listening, conflict management, negotiation, and escalation judgment • Authorized to work in the United States • Bachelor’s degree and/or relevant certifications are a plus

🏖️ Benefits

• Unlimited PTO • Work location flexibility • Up to 24 weeks of parental leave • Excellent health benefits • Variable eligibility • Equity