Director of Operations – Service Growth

Job not on LinkedIn

🕒 August 22

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 24%

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Logo of Expert VA

Expert VA

11 - 50 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Expert VA is a virtual assistant service provider that delivers expert-level support to help businesses operate efficiently and grow. The company employs highly experienced virtual assistants who are trained to manage a variety of tasks such as customer support, digital marketing, and real estate assistance among others. Expert VA emphasizes a structured approach to business processes and offers time-tracking software to enhance productivity, allowing business owners to focus on their core activities.

📋 Description

• Turn an approved business vision into a real, executable plan and roadmap • Personally launch early sales, service, and operating processes • Build customer, merchant, and delivery-partner networks • Lead day-to-day multi-location operations through Area and Location Managers • Own service quality, speed, and customer outcomes across every location • Improve online conversion, retention, and digital contribution margin • Build systems that reduce dependence on manual follow-up and personal rescue • Launch and scale a new technology-enabled service business from scratch • Hold embedded, COO-level operating responsibility for a multi-location food-service business

🎯 Requirements

• Significant senior operating and commercial leadership experience • A genuine track record building or scaling a business or service network • Multi-location restaurant, delivery, logistics, or service-operations background • Strong business development and partnership experience • Practical, hands-on use of AI, analytics, and workflow tools • Experience holding managers accountable while developing their capability • Online sales / e-commerce growth experience • Comfort operating across both strategy and field-level execution

🏖️ Benefits

• HMO (health insurance) • Paid time off (PTO) • Work from anywhere • Opportunities for promotion • Pay raise

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