Senior IT Systems Operations Manager

🕒 June 10

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ExtraHop

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🔐 Security

🏢 Enterprise

💰 $41M Series C on 2014-05

Cybersecurity • Security • Enterprise

ExtraHop is a company that specializes in providing security and network management solutions, leveraging real-time analytics to help organizations detect and respond to cyber threats. By utilizing machine learning and other advanced technologies, ExtraHop offers deep visibility into IT infrastructure, ensuring optimal performance and robust security. Their platform aids enterprises in monitoring traffic patterns and identifying unusual activities to protect against data breaches and other cyber risks.

📋 Description

• Define and execute the strategic roadmap for enterprise infrastructure, cloud platforms, systems operations, and service reliability in alignment with company objectives. • Lead, mentor, and develop a team of engineers, fostering a culture of accountability, inclusion, innovation, and continuous learning. • Build organizational capability through succession planning, talent development, workforce planning, and scalable operational processes. • Establish and monitor key operational metrics, service level objectives (SLOs), and performance indicators to drive measurable improvements in reliability, efficiency, and user experience. • Influence executive stakeholders and technology leaders by providing data-driven recommendations on infrastructure investments, risk management, and operational priorities. • Provide technical leadership for the design, evolution, and governance of enterprise infrastructure, hybrid and multi-cloud environments, networking, identity systems, and operational tooling. • Drive architectural decisions that improve scalability, resiliency, security, and operational efficiency across enterprise services. • Champion automation-first approaches that reduce operational overhead, improve service delivery, and enhance system reliability. • Partner with Security and Engineering leaders to ensure enterprise systems align with organizational security, compliance, and governance requirements. • Serve as an escalation point for critical incidents, guiding resolution efforts and driving root cause analysis and long-term corrective actions. • Own the availability, reliability, and performance of enterprise-wide services and infrastructure, ensuring operational readiness and business continuity. • Lead the maturation of monitoring, observability, incident management, change management, and problem management practices. • Establish scalable operational frameworks that support a growing, distributed workforce and evolving technology landscape. • Drive continuous improvement initiatives through process optimization, knowledge management, automation, and operational analytics. • Institutionalize modern engineering and IT practices, including Agile methodologies, infrastructure-as-code, peer review, documentation standards, and cross-functional collaboration. • Collaborate with leaders across Engineering, Security, Finance, Legal, People Operations, and Workplace Services to align technology capabilities with business priorities. • Manage vendor relationships, strategic technology partnerships, and service providers to maximize value and operational effectiveness. • Lead large-scale infrastructure and transformation initiatives from planning through execution, ensuring successful adoption and measurable business outcomes.

🎯 Requirements

• 10+ years of progressive experience in systems engineering, infrastructure operations, cloud technologies, or related disciplines. • 5+ years of experience leading and developing high-performing technical teams, including experience managing managers and senior technical contributors. • Demonstrated success defining and executing technology strategy for complex enterprise environments. • Deep expertise in Linux/Unix systems administration, automation, cloud platforms, networking, observability, and modern infrastructure architectures. • Experience leading large-scale operational initiatives, infrastructure transformations, and enterprise technology modernization efforts. • Strong business acumen with the ability to align technical decisions to organizational objectives and financial considerations. • Exceptional communication, stakeholder management, and executive presentation skills.

🏖️ Benefits

• Health, Dental, and Vision Benefits • Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time • Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan • FSA and Dependent Care Accounts + EAP, where applicable • Educational Reimbursement • 401k with Employer Match or Pension where applicable • Pet Insurance (US Only) • Parental Leave (US Only) • Hybrid and Remote Work Model