Patient Engagement Associate I

🕒 5 days ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Eye Health America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2018-03

Healthcare • Healthcare Insurance • Pharmaceuticals

Eye Health America is dedicated to providing personalized eye care services, focusing on patient-centered approaches and innovations. With a mission to improve lives through exceptional eye care, the company partners with leading eye care practices in the Southeast region, emphasizing collaboration, quality, and patient satisfaction. Eye Health America aims to grow as a trusted healthcare partner by aligning its values with those of its member practices.

📋 Description

• Interact with customers via telephone, email, chat, SMS, or other communication channels to address inquiries, resolve problems, and provide product/service information • Analyze customer concerns and issues, troubleshoot problems, and work towards satisfactory resolutions • Coordinate with other departments or teams as needed • Maintain a thorough understanding of the company's doctors, services, and policies • Record customer interactions, issues, and resolutions accurately in the company's practice management and EHR systems • Ensure adherence to company policies, industry regulations, and HIPAA data privacy guidelines • Gather and relay customer feedback and insights for continuous improvement in the patient service experience • Meet or exceed performance metrics including productivity goals, resolution rates, handle times, offline times, and customer satisfaction scores • Maintain a professional and courteous demeanor in customer interactions • Collaborate with colleagues and supervisors over phone and chat to share information, best practices, and assist in problem-solving

🎯 Requirements

• High school diploma or equivalent • Valid and active Driver’s License • Excellent customer service and communication skills • Ability to work as a team member • Management of multiple tasks simultaneously • Strong active listening and note-taking skills • Strong organization with attention to detail • Respectful treatment of patients and co-workers

🏖️ Benefits

• Medical, Dental, Vision • Short-term Disability • Long-term Disability • Life Insurance • Matching 401(k) • Employee Discount • Wellness Program • Paid Vacation & Holidays • Training/Advancement opportunities