Product Owner – Retail & Customer Loyalty

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EZCORP

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Formed with 16 pawn stores in 1989, EZCORP has grown into a leading provider of pawn loans in the United States and Latin America. At our pawn stores, we also sell merchandise, primarily collateral forfeited from pawn lending operations and used merchandise purchased from customers. We are dedicated to satisfying the short- term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

📋 Description

• Support delivery of loyalty, rewards, promotions, customer engagement, and retention capabilities across digital and store channels. • Translate loyalty program requirements into detailed user stories, acceptance criteria, business rules, and customer workflows. • Partner with marketing, analytics, and operations teams to support rewards enrollment, points earning and redemption, promotional campaigns, targeted offers, and customer lifecycle engagement. • Help improve loyalty participation, repeat visits, customer retention, and known-customer transaction visibility. • Support digital products that improve the customer experience across EZCORP’s pawn store network, including web, mobile, in-store, and associate-assisted workflows. • Define omnichannel retail journeys that connect store operations, customer identity, inventory visibility, payments, layaway, extensions, and digital engagement tools. • Collaborate with store operations teams to ensure product features are practical, usable, and aligned with real store workflows. • Own and manage the product backlog for assigned retail experience, loyalty, CRM, and customer engagement initiatives. • Convert strategy, stakeholder inputs, business needs, and customer feedback into clear, prioritized, and sprint-ready backlog items. • Write detailed user stories, acceptance criteria, functional requirements, workflows, and edge-case scenarios for engineering and QA teams. • Monitor product performance using customer engagement, loyalty participation, repeat transaction, retention, campaign performance, and store adoption metrics. • Use analytics, customer feedback, store feedback, and operational data to identify backlog improvements and product optimization opportunities. • Support user acceptance testing by defining test scenarios, validating delivered functionality, and confirming alignment with acceptance criteria.

🎯 Requirements

• 5+ years of experience as a Product Owner, Business Analyst, Product Analyst, or Digital Product professional. • Experience supporting loyalty programs, CRM platforms, retail technology, customer engagement products, marketing technology, or omnichannel digital products. • Strong experience working in Agile product development environments using Scrum or Kanban. • Proven ability to manage product backlogs, write user stories, define acceptance criteria, and support sprint delivery. • Experience supporting UAT, release validation, defect triage, and production readiness. • Ability to work closely with engineering, QA, UX/UI, analytics, marketing, operations, and business stakeholders. • Practical fluency with AI-enabled tools and AI-assisted workflows for documentation, research, analysis, and product delivery.

🏖️ Benefits

• Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.