Member Experience Service Specialist

🕒 June 24

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Facet

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

We believe financial planning, when done right, is essential to living well. That’s why we created Facet. Our mission is to improve the lives of millions of Americans by offering impartial and invaluable financial advice and services at an affordable membership fee.

📋 Description

• Provide high-energy, professional, and empathetic support across phone, email, chat, and live video via Zoom • Manage a high volume of member inquiries with responsiveness, clarity, and follow-through • Optimize calendar availability for live member calls and seamless booking • Document user pain points from live interactions and partner with Product and Engineering to solve root issues • Contact members reporting less-than-ideal experiences to listen, learn, and improve their experience • Guide members through platform navigation, billing structures, and investment support workflows • Provide technical walkthroughs and help members navigate their financial future

🎯 Requirements

• 2–3 years of experience managing a high-volume queue in a client-facing support role via Phone, Zoom, and Email • Experience working with a Registered Investment Advisor (RIA), Broker-Dealer, or Wirehouse is preferred • Ability to build rapport quickly over the phone • Confident using screen-sharing tools and modern help desk software, including Salesforce Service Cloud • Ability to translate complex brokerage terminology and investment concepts into simple, actionable terms • Resilient, self-started mindset with extreme ownership of the queue • Ability to thrive in a fast-paced, fully remote environment

🏖️ Benefits

• $60,000-$75,000 base salary + bonus • Equity • Flexible PTO • Medical, dental, and vision insurance • 401(k) with employer match • Short and long term disability coverage paid by Facet • Life insurance options • Paid parental leave • Certification reimbursement program • Work from anywhere in the US