Customer Success Manager

🕒 May 16

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $65k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Factal

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔐 Security

🏢 Enterprise

💰 $3.3M Series A on 2021-06

Security • AI • Enterprise

Factal is a company that provides real-time, verified risk intelligence to organizations, enabling them to make proactive and informed decisions during crises. Through a combination of advanced AI technology and experienced journalists, Factal alerts organizations to high-risk events globally, filtering information from various social media sources to deliver only verified facts. Their solutions help with global security, travel safety, business continuity, geopolitical risk intelligence, brand protection, and crisis communications. Factal partners with International SOS to enhance travel safety and operates a secure chat network for security professionals. They also offer dedicated services to humanitarian NGOs, providing access to their platform to aid in disaster response and humanitarian efforts. Factal is especially focused on mitigating brand risk and aiding in crisis management for enterprises.

📋 Description

• Product expertise • Training • Relationship-building • Problem-solving • Advocacy

🎯 Requirements

• Have a minimum of two years account management experience with enterprise clients • Effectively and professionally communicate through all mediums (verbal, listening, written), including curating video walkthroughs for members, and leading in-person meetings • Ability to develop solutions to challenging member problems • Have experience asking tough questions in order to identify customer needs, with the ability to effectively identify decision makers, influencers, end users, and other key roles • Embrace a growth mindset, working to improve customer experience even when they’re satisfied with the status quo • Know how to use CRM tools like HubSpot or Salesforce, and recognize the value in recording detailed notes on customer conversations • Be intellectually curious, aware of current events, and willing to embrace new technologies • Be passionate about Factal’s technology and mission - to protect people from imminent harm and help those in immediate need • Comfortable working independently in a remote setting, and occasional travel

🏖️ Benefits

• Full Medical, Vision, and Dental Coverage • Basic Life Insurance Policy fully covered by Factal • Generous PTO and Parental Leave • 401K • Stock Options • Lots of dog pics