IT Operations Manager

🕒 June 4

🏄 California, Colorado, +14 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $155.9k - $196.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Fairmarkit

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

AI • Enterprise • SaaS

Fairmarkit is an autonomous procurement platform transforming how organizations source and buy the goods and services they need. By leveraging artificial intelligence and automation, Fairmarkit streamlines procurement processes, reduces costs, and increases efficiency for enterprises. Their platform enhances supplier discovery and empowers procurement teams with data-driven insights for smarter purchasing decisions.

📋 Description

• Own the overall health, reliability, and scalability of Fairmarkit's internal technology environment. • Lead administration and optimization of core SaaS platforms including Google Workspace, Okta, Zoom, Slack, Atlassian products, Microsoft applications, endpoint management platforms, and other business-critical systems. • Develop and maintain IT operational standards, documentation, processes, and lifecycle management practices. • Manage employee onboarding, offboarding, and access management programs. • Oversee asset management, procurement, inventory controls, and hardware lifecycle planning. • Lead the deployment and operational support of AI, automation, and workflow solutions to improve efficiency, productivity, and scalability. • Partner with the CTO on IT budgeting, vendor management, and technology planning to support business growth and operational excellence. • Drive adoption of least-privilege principles, SSO, MFA, device management, and endpoint security best practices. • Support audits, compliance initiatives, and security remediation efforts. • Monitor and improve IT operational controls that support SOC 2 and other compliance requirements. • Evaluate, implement, and optimize business applications that improve employee productivity and operational efficiency. • Identify opportunities for automation and process improvement across IT workflows with AI. • Serve as a key stakeholder in SaaS governance, application rationalization, and vendor management initiatives. • Act as a trusted advisor to business leaders on technology strategy and employee experience. • Establish and monitor service delivery metrics, SLAs, and operational KPIs. • Manage relationships with external vendors, service providers, and technology partners. • Mentor and develop IT team members while fostering a culture of accountability, collaboration, and continuous improvement.

🎯 Requirements

• 5+ years of progressive IT Operations, IT Infrastructure, or Corporate IT experience. • 3+ years leading IT programs, projects, or teams in a fast-paced SaaS or technology environment. • Deep expertise in administering modern SaaS ecosystems, including Google Workspace, Okta, Slack, Zoom, Atlassian, endpoint management platforms, and identity management solutions. • Strong understanding of device management, endpoint security, access controls, networking fundamentals, and cloud-first IT environments. • Experience supporting compliance frameworks such as SOC 2, ISO 27001, or similar. • Demonstrated success in building scalable IT processes and operational programs. • Strong project management and vendor management skills. • Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders. • Highly organized, self-directed, and comfortable operating in a dynamic growth environment.

🏖️ Benefits

• equity • benefits