Technical Support Associate

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August 29

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Faptic Technology

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Artificial Intelligence • Enterprise • SaaS

Faptic Technology is an award-winning transformation partner specializing in software and AI, data and AI, cloud security, and business change. They provide comprehensive solutions and services, including technology strategy development, data strategy, application development, application modernization, and managed security services. Faptic Technology excels in building enterprise technology strategies, integrating data systems, automating processes, and leveraging predictive analytics to deliver business insights. They are committed to helping enterprises innovate and grow their capabilities through tailored strategies, leveraging their expertise in cloud operations, managed security, and AI-driven technology solutions.

11 - 50 employees

Founded 2012

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• Accelerate your development and exposure to high performance applications and cloud infrastructure. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in Romania. • Our global client base needs builders: engineers and developers who love technology, have deep expertise in software and cloud technologies, and importantly, have a passion for culture and customers. • We obsess about our customers • We build outstanding technical solutions • We create an awesome culture • We accelerate learning and careers • We are looking for a Technical Support Associate to provide IT solutions and support for everyone at Faptic Technology. This role is ideal for a proactive, service-oriented generalist with service-desk experience, basic network knowledge, and the curiosity to learn modern IT systems. You will play a key role in supporting our employees by providing reliable IT solutions during night shift operations. • Your activities will include: • Provide first-line technical support for basic IT queries (computer systems, software, and hardware). • Assist with the setup and configuration of laptops, user accounts, and standard applications. • Help troubleshoot common hardware and software issues, escalating more complex cases when needed. • Keep simple records and documentation of IT assets, tickets, and recurring issues. • Support routine IT tasks such as software updates, user onboarding/offboarding, and basic access requests. • Assist in keeping systems secure (e.g., applying antivirus updates, following basic security guidelines). • Participate in backup checks and other routine IT processes under guidance. • Help monitor systems and networks at a basic level, flagging potential problems to senior team members. • Coordinate with vendors and service providers for simple IT requests (equipment orders, follow-ups). • Provide excellent customer service and clear communication to technical and non-technical colleagues.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, OR equivalent work experience. • 1–3 years of IT support/service desk experience, preferably in a global environment. • Exposure to basic networking concepts (LAN/WAN, VPN, Wi-Fi troubleshooting). • Good knowledge of Microsoft Windows, Office Suite, and hardware troubleshooting. • Familiarity with ITIL principles is a plus (not mandatory). • Strong problem-solving and analytical skills. • Ability to work independently and collaboratively in a team. • Proactive, eager to learn, and adaptable to new technologies. • Strong attention to detail and accuracy in documentation. • Excellent verbal and written communication skills in English.

🏖️ Benefits

• Country-specific employment benefits will apply, in accordance with local legislation and practices.