Senior Digital Customer Experience Analyst

🕒 September 25

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Farmers Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Farmers Insurance is a prominent insurance company providing a wide range of insurance products to customers. They offer car, motorcycle, boat, and other vehicle insurance, as well as a variety of property insurance options including homeowners, renters, and landlord insurance. Additionally, Farmers Insurance provides life insurance products and business insurance solutions. They also have specialized insurance for pets, rideshare drivers, and offer personal umbrella policies. Farmers Insurance is dedicated to ensuring the security and privacy of their customers, offering a comprehensive portfolio of insurance services across the United States.

📋 Description

• Provide business application expertise during analysis, design, construction, testing, implementation and post-implementation phases of a system development life cycle • Troubleshoot complex browser and authentication problems with agents • Assist with data gathering, including interviewing, document analysis and group systems development sessions • Assist with data analysis activities and development of data and process models • Identify business problems and translate them into information needs • Assist in defining technology solutions • Prepare analysis, design and construction documentation • Assist in developing and performing test scenarios • Assist in planning data conversions • Participate in developing user documentation and conducting user training • Assist in the Model Office as needed • Provide monthly analysis of performance of various e-business products and functions • Provide quality assurance compliance with department procedures and industry standards • Perform other assigned functions

🎯 Requirements

• High school diploma or equivalent required • Bachelor's degree preferred • IIA Certificate of Insurance and two years of experience with Farmers/Foremost Specialty or commensurate with the Farmers Group • Four years of experience with the Farmers Group • Experience in one or more project subject areas (e.g. Underwriting) • At least two years of experience as a Digital Customer Experience Analyst • Broad knowledge of Internet Explorer, other browsers and Adobe Acrobat Reader • In-depth knowledge of ForemostSTAR website and experience using ForemostSTAR • Intermediate knowledge in Specialty Lines products and processing systems • Broad knowledge of various agency management systems • High-level PC and internet skills, including terminology and file downloading • Intermediate skill level with MS Office applications

🏖️ Benefits

• Competitive salary commensurate with experience, qualifications and location • Bonus Opportunity (based on Company and Individual Performance) • Medical • Dental • Life Insurance • Paid Time Off • Paid Parental Leave