Customer Success Manager

🕒 July 22

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Feathr

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

📣 Marketing

💰 $5M Venture Round on 2022-03

B2B • Marketing

Feathr is a company that provides modern digital marketing tools specifically designed for associations, nonprofits, and event organizers. Their platform includes features such as website analytics, targeted digital advertising, and influencer marketing, enabling users to unify their marketing efforts effectively. With a focus on adtech and data analytics, Feathr aims to enhance the advertising strategies for its clients.

📋 Description

• Manage a portfolio of strategic accounts. • Become a Feathr Product expert and strategic adviser. • Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts. • Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's solutions. • Drive multi-threading efforts within customer organizations to secure key stakeholder relationships and mitigate risk. • Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals. • Track account progress and status updates in Salesforce and Planhat. • Own the end-to-end renewal process, including contract management, pricing, and expansion to ensure customer renewal. • Create and lead customer Business Reviews (e.g., Quarterly Business Reviews) to highlight value with Feathr, as well as to uncover risk and growth opportunities.

🎯 Requirements

• 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role • 2+ years experience developing, managing, or planning digital marketing campaigns • Non-profit or association industry experience is strongly preferred.

🏖️ Benefits

• Fully Remote • Health/ dental/ vision • Paid Vacation/ sick/ holidays • Professional development budget • Office food • Social events