Felix
11 - 50 employees
💼 Consulting
📦 Logistics
🏥 Healthcare
💰 Series B on 2023-04
Consulting • Logistics • Healthcare
Felix is Canada’s first truly integrated healthcare platform, offering on-demand treatment for various health needs such as weight loss, mental health, and sexual health. Founded in 2019, Felix provides a digital-first approach to healthcare that includes everything from diagnosis to prescription, all accessible from the comfort of home. The platform connects users with licensed Canadian healthcare practitioners who provide prescriptions safely and appropriately based on remote assessments. Felix aims to provide hassle-free access to healthcare with options like free shipping and direct insurance billing, ensuring users receive necessary medications discreetly and efficiently.
CX Coordinator, Shipping
🔥 29 minutes ago
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Felix
11 - 50 employees
💼 Consulting
📦 Logistics
🏥 Healthcare
💰 Series B on 2023-04
Consulting • Logistics • Healthcare
Felix is Canada’s first truly integrated healthcare platform, offering on-demand treatment for various health needs such as weight loss, mental health, and sexual health. Founded in 2019, Felix provides a digital-first approach to healthcare that includes everything from diagnosis to prescription, all accessible from the comfort of home. The platform connects users with licensed Canadian healthcare practitioners who provide prescriptions safely and appropriately based on remote assessments. Felix aims to provide hassle-free access to healthcare with options like free shipping and direct insurance billing, ensuring users receive necessary medications discreetly and efficiently.
📋 Description
• Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email • Collaborate with pharmacy, medical, and logistics partners across patients' healthcare journeys • Guide patients through onboarding and answer questions about pricing, process, and products • Work alongside AI tools, identify shortcomings in AI-generated responses, and suggest improvements • Serve as the voice of the patient by capturing learnings and sharing insights across the organization • Spot patterns, flag gaps, and help improve patient support over time
🎯 Requirements
• Experience in a customer-facing role (thriving in high volume is a strong plus) • Experience with Intercom Helpdesk or a related platform • Telehealth or digital health background is a bonus • Communicate with precision and warmth; write clearly and break down complex ideas simply • Self-directed problem solver who makes confident decisions and takes initiative • Natural curiosity and ability to investigate root problems • Legally entitled to work in Canada • Available for one of the listed schedules or any schedule: Saturday–Wednesday, 9:00AM–5:00PM ET; Monday–Friday, 12:00PM–8:00PM ET; or any schedule
🏖️ Benefits
• Full medical, dental and vision benefits • Maternity/paternity policy • 3 weeks' vacation • Competitive compensation • Stock option grant • Remote first, work from anywhere in Canada • Incredible culture powered by a highly collaborative and high-performing team • Large impact at an early-stage technology company • Professional development opportunities, working closely with founders and the senior leadership team
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