Case Manager

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🕒 6 days ago

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Ferry Health

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Ferry Health is a healthcare navigation platform that helps patients find and schedule care by partnering with providers and insurers. It offers an AI-powered concierge service that handles the back-and-forth of researching providers, verifying insurance compatibility, and booking appointments on patients' behalf. Ferry's service appears focused on improving access to scheduled care across many specialties (e. g. , cardiology, primary care, dermatology, physical therapy) and reducing the administrative burden for both patients and health organizations.

📋 Description

• Guide patients through our care workflows with empathy and efficiency. • Manage tasks such as appointment scheduling, provider communication, insurance verifications, and patient follow-ups. • Use various internal and external tools like CRMs, databases, and scheduling platforms to track patient progress and case statuses. • Communicate with patients, practices, and providers via SMS, phone, and email — delivering a warm and supportive experience. • Identify and change internal processes to improve team efficiency and patient experience. • Create internal training materials and documentation as our workflows evolve. • Help mentor and onboard new team members as we grow. • Work flexibly and calmly in an environment where priorities can shift quickly.

🎯 Requirements

• 2–3+ years of experience in customer service, healthcare navigation, project coordination, or similar. • Meticulous attention to detail and a love for keeping things organized. • Strong verbal and written communication skills — you’re great on the phone and over email. • Comfortable learning and offering feedback on new software tools (bonus if you’ve used CRMs or patient platforms). • Able to work independently and prioritize across multiple tasks and timelines. • Skilled at creating documentation and sharing knowledge with others. • Comfortable with ambiguity and able to adapt to rapidly changing workflows. • Bonus points if you’ve worked in a startup or early-stage environment.

🏖️ Benefits

• Competitive salary ($50,000 - $70,000) and early-stage equity. • Health insurance through Thatch with a generous monthly allowance to purchase the medical, dental and vision plans that works best for you. • 401(k) with a 4% match.