Field AI
Artificial Intelligence • Robotics • Construction
Field AI is a technology company focused on pioneering robotic AI and autonomy. The company develops Field Foundation Models (FFMs) that enable robots to operate autonomously in unpredictable and complex environments without the reliance on GPS or pre-defined paths. With its advanced AI solutions, Field AI is transforming various industries by enhancing operational efficiency, safety, and precision in real-world applications, particularly in sectors such as construction, oil and gas, and federal safety.
11 - 50 employees
🤖 Artificial Intelligence
Technical Support Specialist
Job not on LinkedIn
April 28
🗣️🇯🇵 Japanese Required
Field AI
Artificial Intelligence • Robotics • Construction
Field AI is a technology company focused on pioneering robotic AI and autonomy. The company develops Field Foundation Models (FFMs) that enable robots to operate autonomously in unpredictable and complex environments without the reliance on GPS or pre-defined paths. With its advanced AI solutions, Field AI is transforming various industries by enhancing operational efficiency, safety, and precision in real-world applications, particularly in sectors such as construction, oil and gas, and federal safety.
11 - 50 employees
🤖 Artificial Intelligence
📋 Description
• Field AI is transforming how robots interact with the real world. We are building risk-aware, reliable, and field-ready AI systems that address the most complex challenges in robotics, unlocking the full potential of embodied intelligence. • We're looking for a Technical Support Specialist with a passion for robotics and problem-solving. You’ll be a key partner to our customers, helping them get the most out of cutting-edge robotic systems. You’ll work closely with our engineering and product teams, dive deep into technical challenges, and be the voice of the user in shaping our technology. If you are enthusiastic about advanced hardware and software systems and take pride in helping users navigate complex technologies with ease, this position offers a meaningful opportunity to make a direct impact.
🎯 Requirements
• A Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, or a related technical field. • 3 years of hands-on experience in technical support, systems integration, or field engineering—ideally within robotics, automation, or industrial machinery domains. • Solid understanding of robotics fundamentals—sensors, actuators, controllers, embedded systems, and communication protocols. • Familiarity with tools like Linux, Python and/or C++, and ROS (Robot Operating System). • Strong analytical and problem-solving skills with a knack for debugging complex systems. • Excellent communication and interpersonal skills with a customer-first mindset. • Bilingual proficiency in English and Japanese, with the ability to provide clear, accurate, and culturally aware support to diverse customer bases.
🏖️ Benefits
• Be the first point of contact for customers experiencing technical issues with our robotics systems, providing prompt and professional support via email, phone, and ticketing platforms. • Diagnose and resolve a wide range of issues, including mechanical, electrical, firmware, and software-related problems. • Collaborate with engineering and product teams to replicate, document, and escalate unresolved technical issues. • Develop and maintain support documentation including FAQs, troubleshooting guides, and knowledge base articles. • Guide customers through onboarding processes and train users on system setup, maintenance, and best practices. • Continuously monitor system performance data and provide proactive support for recurring issues. • Contribute to the improvement of internal support processes and tools, ensuring a seamless customer experience. • Provide onsite support or operational assistance when required.
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