Lending Partnerships Concierge

🕒 Yesterday

🎰 Nevada, North Carolina – Remote

🎰 Nevada – Remote 🌲 North Carolina – Remote

💵 $80.8k - $121.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Figure

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Figure is transforming the trillion-dollar financial services industry using blockchain technology. In four short years, Figure has unveiled a series of fintech firsts using the Provenance Blockchain for loan origination, equity management, private fund services, banking, and payments sectors - bringing speed, efficiency, and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally.

📋 Description

• Serve as the primary point of contact for Loan Officers, Executives, and their teams, delivering personalized, concierge-level support • Build and maintain strong B2B relationships through consistent, proactive communication • Guide clients through lending product features, processes, and issue resolution • Anticipate client needs and provide solutions before issues arise • Troubleshoot and resolve complex inquiries with a sense of urgency and accountability • Coordinate cross-functionally with internal teams (operations, product, engineering) to ensure timely resolutions • Maintain detailed records of client interactions and follow-ups • Identify trends in client feedback and recommend improvements to products or processes

🎯 Requirements

• 5-7+ years of customer support, account management, or client success experience in a B2B environment • Experience in mortgage, lending, fintech, or financial services strongly preferred • Strong understanding of Loan Officer workflows and administrative support structures • Exceptional communication skills (written and verbal) with a polished, professional tone • Proven ability to manage multiple priorities while maintaining attention to detail • Problem-solving mindset with a proactive, solutions-oriented approach

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans • Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits • Employer-paid life and disability insurance • 11 observed holidays and PTO plan • Up to 12 weeks of paid family leave • Continuing education reimbursement