Technical Support Specialist, Tax

🕒 October 30

🇺🇸 United States – Remote

💵 $66k - $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 8%

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• Open for 13 days.

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Filed

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Filed is an AI-powered tax-prep platform that automates the end-to-end tax preparation workflow for accounting firms. It ingests client documents, extracts and organizes tax data, applies firm-specific logic and validations, and delivers review-ready returns that integrate with existing tax software. Filed is offered as a secure, enterprise-grade SaaS solution designed to increase throughput, reduce manual data entry, and enable accounting teams to focus on higher-value review work.

📋 Description

• Answer customer questions quickly and clearly in the support inbox and on calls • Troubleshoot issues inside Filed and the tax software firms already use • Reproduce problems so engineering can see exactly what the customer saw • Write clear, complete Linear tickets that engineers can act on • Find workarounds that keep firms moving while fixes are being built • Spot patterns in customer reports and flag them before they spread • Help hundreds of tax preparers during tax season • Collaborate with engineering by reporting, reproducing, and testing software issues

🎯 Requirements

• Worked as a tax preparer and know what a correct return looks like • Experience in a ticketing system such as Pylon, Zendesk, Intercom or Freshdesk • Some QA or technical background, including testing software, reproducing bugs, or writing up issues for a technical team • Comfortable in at least one major tax platform, such as CCH Axcess, UltraTax, Lacerte, ProConnect, Drake or GoSystem • Bonus if you've written bug reports or worked in Linear, Jira or a similar tool • Must be based in the United States outside New York • Ability to work quickly and clearly under pressure, maintain patience, write clearly, stay organized, and take ownership

🏖️ Benefits

• Platinum-level medical insurance, fully covered for you, with 100% coverage for your dependents • Dental insurance • Vision insurance • 401(k) retirement plan • Paid maternity and paternity leave • A minimum of 30 days of paid holiday every year • Choice of the latest and greatest computers • Budget for home office setup • Company-wide offsites every four months • Equity options: $100,020, $66,680, or $33,340 depending on compensation offer • Performance reviews every four months

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