Customer Service Representative

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🕒 July 24

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Filterbuy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏭 Manufacturing

📦 Logistics

💼 Consulting

Manufacturing • Logistics • Consulting

Filterbuy is a company specializing in the sale of high-quality replacement air filters, offering a wide range of sizes, types, and performance ratings to meet customer needs. They pride themselves on being made in the USA and providing fast and free shipping, ensuring convenient access to essential air filtration products. With over 85,000 five-star reviews, Filterbuy is dedicated to quality, customer service, and efficiency in maintaining healthy air quality in homes and businesses.

📋 Description

• Providing introductory information to new customers • Ensuring that customers are satisfied with products and services • Following up with clients or customers to check that they are still satisfied with any purchase • Letting customers or clients know about additional products or services • Determining the quickest, most effective ways to answer a client or customer’s questions • Escalating queries and concerns • Troubleshooting common issues with product or service • Working with a team of CSR’s and other departments to find appropriate solutions • Processing both new sales and returns

🎯 Requirements

• Minimum of 3 years high volume call center experience • Interpersonal and customer service skills • Analytical and problem solving skills • Multitasking and organizational skills • Ability to answer high volume calls and emails daily • Ability to share work among a customer service team • Attentiveness and patience • Time management skills • Ability to find a positive in any situation