Technical Program Manager

Job not on LinkedIn

November 7

Apply Now

Receive Emails with Similar Jobs

Octave

WebsiteLinkedInAll Job Openings

Wellness • Healthcare Insurance

Octave is a mental health care provider offering affordable and accessible therapy services tailored for individual, couples, and family needs. Their services include finding and matching clients with carefully vetted therapists who are experts in various specialty areas and languages. Octave emphasizes clinical excellence with a strong focus on evidence-based and outcome-driven therapy solutions, leading to faster and more effective improvements in mental health. With both in-person and virtual therapy options available, they make mental health care convenient and embrace a diverse network of therapists, including a significant percentage who identify as Black, Indigenous, or People of Color. Octave partners with Evernorth Behavioral Care to deliver high-quality care to Cigna Healthcare and Evernorth members, enhancing access and satisfaction for their clients.

201 - 500 employees

🧘 Wellness

⚕️ Healthcare Insurance

💰 $20M Series B on 2021-05

📋 Description

• Define and manage program roadmaps, milestones, and success criteria for partner integrations and related product initiatives. • Coordinate cross-functional teams to align on requirements, dependencies, timelines, and deliverables. • Lead partner onboarding, technical integrations, and launch readiness, ensuring minimal disruption to user experience. • Manage test plans, run bug bashes, and oversee validation cycles to ensure all critical use cases are thoroughly tested before launch. • Drive continuous improvement of alignment, communication, and support processes to strengthen long-term product success. • Create and maintain documentation, training materials, and scalable onboarding resources for internal users and partners. • Support users by troubleshooting issues, managing escalations, and communicating updates clearly and promptly. • Investigate and document feature requests and bugs, using sound judgment to escalate or prioritize where appropriate. • Facilitate recurring syncs, status updates, and stakeholder reviews with clear agendas, notes, and action tracking. • Continuously refine coordination workflows, playbooks, and best practices to improve team efficiency and partner collaboration. • Monitor and report on partner performance, SLAs, and KPIs to inform ongoing improvements.

🎯 Requirements

• 4+ years of experience supporting internal operations or program management in a technology-driven environment. • 2+ years of experience writing and running SQL queries to support analysis and troubleshooting. • Experience working closely with engineering teams on technical requirements and delivery. • Experience using project and program tools such as Jira. • Proven success leading cross-functional programs or integrations involving external stakeholders. • Builds strong, trusting relationships across teams and functions. • Communicates clearly and compassionately with both technical and non-technical audiences. • Highly organized and skilled at managing multiple programs and priorities simultaneously. • Deep understanding of APIs, integrations, data flows, and system design. • Combines attention to detail with a focus on broader business impact. • Driven by curiosity to understand how systems work and why they break. • Continuously seeks ways to improve products, processes, and operations. • Speaks truth with empathy and integrity.

🏖️ Benefits

• company sponsored life insurance • disability and AD&D plans • Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options • generous Paid Time Off • paid parental leave benefits