Healthcare Virtual Assistant

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September 2

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Starfish

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Recruitment • HR Tech • B2B

Starfish is a talent management and hiring service that connects businesses with top 1% talent from regions like the Philippines, India, and Latin America at a significantly reduced cost compared to US equivalents. The company provides a wide range of talent for diverse roles, including marketing, design, writing, digital development, sales, and operations. Starfish offers a straightforward and cost-effective hiring solution with simple pricing, no hidden recruitment fees, and no long-term contracts, making it easy for businesses to scale their workforce. Talented professionals are screened rigorously and equipped with the latest technological skills, ensuring high-quality service delivery.

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• We're seeking organized and dedicated Healthcare Virtual Assistants to join our team, to service our network of businesses worldwide. • Record details of new patient admissions and referrals. • Oversee the scheduling of appointments, managing changes such as cancellations and rescheduling for both patients and healthcare providers. • Enter patient data, medical records (including CPT, ICD-10, HCPCS codes), and billing information into EMR/EHR systems. • Assist in processing insurance claims, verifying patient insurance details, and handling billing inquiries, concerns, and documentation. • Address incoming patient inquiries, offering assistance and guiding them to the appropriate healthcare provider. • Assist in the analysis of healthcare data, compiling reports, and maintaining records. • Ensure adherence to HIPAA regulations, uphold privacy standards, and maintain patient confidentiality. • Arrange for the transfer of medical records to various departments, healthcare providers, and professionals as instructed by the Managing Physician. • Perform additional tasks as required. • Technical requirements: USB Headset; Functional Webcam; Functional Computer; Internet Service with a minimum speed of 25 Mbps via cable connection.

🎯 Requirements

• Bachelor's degree in a medical field or related pharmaceutical industry • Minimum of 1 year experience as a Virtual Medical Assistant • Exceptional English communication skills, both written and verbal, reaching at least C1 proficiency • Thorough comprehension of medical terminology and procedures • Proficiency in navigating EHR/EMR systems and adept at troubleshooting common technical issues • Knowledgeable about healthcare privacy regulations • Demonstrates strong interpersonal abilities • Robust organizational and time management skills, with meticulous attention to detail • Technologically adept, familiar with contemporary tools such as desktop sharing, cloud services, and VoIP • Available to work the night shift

🏖️ Benefits

• Comprehensive Health Insurance Coverage (HMO) • Performance-Based Incentive Programs • Embracing and Inclusive Workplace Culture • Continuous Upskilling and Development Opportunities • Full Work-From-Home Arrangement • Dedicated and Supportive Team Environment • Pathways for Professional Advancement • Engaging and Enjoyable Work Atmosphere