Strategic Customer Success Engineer

🕒 September 29

🇺🇸 United States – Remote

💵 $140k - $190k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 3%

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Fingerprint

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🔌 API

☁️ SaaS

💰 $32M Series B on 2021-11

Cybersecurity • API • SaaS

Fingerprint is a technology company focused on bot detection and identification solutions. The platform helps businesses ensure a secure online environment by accurately identifying users and distinguishing between real users and automated bots. They provide developer guides and workspace settings for easy integration into various applications, enhancing security and user experience.

📋 Description

• Act as the primary technical resource for largest customers, providing guidance on product deployment, integration, and optimization • Lead technical onboarding for new strategic customers • Provide ongoing technical support and troubleshoot enterprise client issues • Advocate for customer needs within the company • Align Fingerprint’s roadmap with client priorities and drive broader product adoption • Capture performance and feature feedback and collaborate with product and engineering teams • Build relationships with technical and business stakeholders in enterprise accounts • Monitor and analyze customer health metrics and usage data • Use visualization tools to identify trends, risks, and opportunities • Create reports and translate findings into actionable recommendations • Travel minimally to visit customers on site

🎯 Requirements

• 10+ years of experience in a customer success, professional services, or solutions engineering role, preferably in SaaS or enterprise software with large accounts • Strong hands-on JavaScript experience in a professional environment, especially debugging or building integrations • Experience with RESTful APIs and other web services • Strong SQL skills; PostgreSQL experience preferred • Familiarity with software development lifecycles and modern API architectures • Experience with at least one supported SDK language (Go, Node.js, Python, PHP, C#, Java) preferred • Experience deploying serverless functions or working with Cloudflare Workers or AWS Lambda is a bonus • Exceptional troubleshooting skills • Excellent verbal and written communication skills, including explaining technical concepts to non-technical stakeholders • Track record of thriving in highly ambiguous, fast-paced environments • Ability to understand customer needs and deliver successful solutions • Ability to work cross-functionally with sales, product, and engineering teams • Bachelor's degree in Computer Science, Engineering, or a related field preferred • Proficiency with macOS • Comfort working fully remotely with Slack, Google Workspace, and Zoom • Must be authorized to work from the home location; Fingerprint does not sponsor visas

🏖️ Benefits

• 100% remote work • Minimal travel expected • Inclusive work environment • Ability to work from almost any country, subject to country restrictions • No visa sponsorship requirement stated (candidates must be authorized to work from their home location)

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