Product Analyst

🕒 June 30

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Serves as a Product subject matter expert and contributes to preparing internal stakeholders for the ongoing support of product pilots and implementations • Demonstrates monitoring solutions to current and prospective customers, explaining features, benefits, and usage in a clear, engaging and persuasive manner • Creates and maintains product documentation that the client implementation team can refer to for RFP, FAQ and other product collateral • Exhibits a passion for serving customers and seeing them successful in their product implementation, providing guidance and support in product testing and implementation • Manages high volumes of product implementation tasks and projects with minimal guidance • Responds with appropriate urgency to situations and events that require a swift response or turnaround, and takes effective action in a timely and responsive manner • Thinks creatively, exercises strong and confident judgement, and is proactive in solving problems as they arise in customer integrations • Exhibits a high level of professionalism, integrity, and discretion in handling confidential information

🎯 Requirements

• Three or more years experience in customer implementations • Experience working closely with Sales and Client Success Teams from the pre-sales stage through the end of the implementation lifecycle, supporting enterprise level B2B SaaS solutions • Customer focused and a passion for user experience and working with people • Ability to understand both the technical and business sides of the product and is ultimately responsible for representing the end user’s needs • Strong interpersonal, collaboration, and relationship building skills • Demonstrated ability to take charge of tough problems, attacking them from different angles and bringing together a diverse array of stakeholders to drive great business results for the customer • Organized, and energetic team player with meticulous attention to detail • Able to work independently with limited supervision and guidance • Ability to multi-task and prioritize a high-volume workload • Willingness, desire, and aptitude to take on new tasks, develop new concepts, and programs on the job

🏖️ Benefits

• Ability to work remotely • Extended Health benefits including medical, prescription drugs, dental, vision, critical illness, accident (AD&D), and Employee Assistance Program (EAP) • Life insurance, long-term disability, spousal and child life insurance, and living benefits • Retirement savings plan (RRSP) • Competitive and flexible Paid Time Off (PTO), with additional company-provided days beyond statutory requirements