Claims Advocate

🕒 5 days ago

🏄 California, Idaho, +3 more states – Remote

🏄 California – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌲 Oregon – Remote ⚓ Rhode Island – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟢 Junior

📋 Claims Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Investigating, analyzing and responding to highly complex claims • Managing support on inbound rotary to review high priority claims • Answering incoming calls, chats, emails and voicemails from customers and contractors • Offering and effectively explaining terms and conditions of claim options • Piloting innovative company initiatives

🎯 Requirements

• Bachelors Degree or commensurate work experience • 1-2 years of previous customer service experience • Excellent communication skills (Oral and written) • Basic mechanical, technical and contract knowledge and understanding • Exceptional customer service skills • Possess analytical and investigative skills • Proficient in Microsoft Word, Outlook and ability to navigate through Access • Fundamental understanding of the home warranty industry • Ability to keep composure in hostile conversations • Previous leadership experience is desired but not required

🏖️ Benefits

• Medical • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan