Collections Specialist

🕒 July 16

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Perform inbound and outbound collection calls across all stages of delinquency. • Research, identify, and resolve issues contributing to customer delinquency. • Maintain accurate and detailed records of all customer interactions and account activities. • Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes. • Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards. • Analyze borrower financials to determine appropriate payment arrangements or retention options.

🎯 Requirements

• High School diploma or equivalent • 1–3 years of mortgage service experience and high‑volume collections experience • Goal‑oriented with the ability to thrive in a fast‑paced environment • Strong verbal and written communication skills • Ability to manage multiple priorities with strong attention to detail • Call center experience preferred • Knowledge of collections procedures and best practices • Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations • Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes • Strong negotiation, active listening, and communication skills • Ability to analyze and interpret moderate to high‑complexity issues and make sound decisions • Strong problem‑solving, time‑management, and organizational skills • Strong attention to detail with the ability to meet goals and deadlines • Ability to interact and communicate effectively with individuals at all levels of the organization

🏖️ Benefits

• medical • dental • vision • 401k • PTO/paid sick leave • employee stock purchase plan