Director, Bank Relationship Management

🕒 August 26

🌽 Illinois, Iowa, +5 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🌾 North Dakota – Remote 🏰 Missouri – Remote 🗿 South Dakota – Remote

💵 $82.7k - $129.3k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Lead, coach, and develop a team of Relationship Managers responsible for client retention, revenue growth, contract renewals, and customer satisfaction across an assigned portfolio. • Establish performance expectations and provide ongoing coaching, mentoring, and development support. • Partner with Relationship Managers and internal stakeholders to strengthen executive-level client relationships, address complex business needs, and support strategic account planning. • Serve as an escalation point for critical client issues and drive timely resolution through cross-functional collaboration. • Drive portfolio goals related to revenue growth, retention, renewals, and customer satisfaction through account planning and pipeline oversight. • Support contract negotiation and renewal strategies for key client relationships with sales, product, and solution consulting teams. • Monitor team and portfolio performance using defined metrics to identify risks, improve processes, and enhance the client experience. • Collaborate with senior leaders on business strategy, workforce planning, and initiatives that strengthen relationship management practices across the organization. • Use a computer and audio equipment; travel frequently (25%+).

🎯 Requirements

• 8+ years of experience in relationship management, account management, sales, banking, financial services, or financial technology with responsibility for client retention, revenue growth, and strategic account oversight. • 3+ years of experience managing and developing teams, including performance management, coaching, mentoring, and talent development. • 8+ years of experience leading complex business discussions with executive stakeholders and managing strategic client relationships within financial institutions or related markets. • Experience supporting contract negotiations, renewal strategies, and consultative selling activities across a portfolio of clients. • Ability to analyze portfolio performance, interpret business trends, and use data to identify risks, opportunities, and action plans. • Ability to communicate effectively through verbal, written, presentation, and executive-level communication across internal and external stakeholders. • Bachelor's degree or higher in Business Administration, Finance, Management, or a related field, or equivalent combination of education, related experience and/or military experience. • Experience leading relationship management or account management teams in the financial services or financial technology industry. • Knowledge of core banking platforms and financial institution operations. • Experience supporting community and regional financial institutions. • Experience using customer relationship management systems such as Salesforce or similar enterprise platforms. • Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered. • Frequent travel (25%+).

🏖️ Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being. • Paid holidays and generous time away policies. • No-cost mental health support through Employee Assistance Programs. • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. • Eight Employee Resource Groups to foster a collaborative culture and expand your network. • Unparalleled professional growth with training, development, and internal mobility opportunities. • Medical, dental, vision, life, and disability insurance options available from day one. • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. • Tuition assistance and reimbursement program. • Paid parental and military leave.