Customer Service

🕒 August 24

🏈 Alabama, Florida, +21 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $14 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Answer telephone calls from customers inquiring about goods and services from Five Star Call Centers' clients • Provide high-quality service with a helpful, professional attitude • Assist clients with inquiries about debit card incentives, orders, and balances • Manage large amounts of inbound calls in a timely manner • Follow communication scripts when handling different topics • Identify customer needs, clarify information, research, and provide solutions or alternatives • Access company and client resources to accurately handle calls • Upsell products when opportunities arise • Change between tasks without loss of efficiency or composure • Maintain punctuality and attendance at all scheduled times • Remain positive and professional in customer interactions • Cross-train as requested

🎯 Requirements

• Previous 3-6 months customer service or customer support experience preferred • Previous 3-6 months call center or office background experience a plus • Basic computer skills • Quick learner and able to work independently • Strong phone and verbal communication skills along with active listening • Must be 18 years of age • A background check applicable with state and federal laws will be required • Must provide own equipment and workspace • Verified secure, reliable, dedicated high-speed internet service • Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection • Intel® Core™ i5-8250U Series or greater processor • 8GB memory on Windows 10 or 11 64-bit • Screen resolution of 1280x768 or higher • Dual monitors • USB DSP headset • Laptop or desktop required; no Chromebooks, netbooks, or tablets • Up-to-date antivirus software installed and recent scan completed • Firewall enabled • Hardwired modem or router connection; no Wi-Fi or extenders • Must be available to work on the first and last business day of each month

🏖️ Benefits

• Shift differential (extra $1/hr nights & wkds) • Paid Training (typically 2-5 days in length) • Full-time or part-time temporary scheduling (16-40 hours per week)