Enterprise Solution Consultant – AI Agents SME

🕒 May 30

🇺🇸 United States – Remote

💵 $93.9k - $218.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base • Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization’s existing infrastructure • Translate customer business needs/outcomes to technical solutions • Provide subject matter expertise to Five9 Sales Directors and Solution Consultants • Educate, enable, and empower Five9 direct and indirect sellers • Deliver customized solution demonstrations & presentations • Remain up to date on the latest technologies with respect to all things Contact Center and CX AI • Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI) • Effectively communicate opportunity engagement plans, progress, and status to both internal and customer organizations • Continually seek out opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization • Develop materials in-line with specific sales and/or services opportunity requirements • Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition • Identify and initiate opportunities for continual team process improvement while working with cross team internal stakeholders • Work with Marketing and Product Managers to define new products & initiatives and provide insight from the field back to these groups • Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office

🎯 Requirements

• 5+ Years • Business acumen, with an engineering mindset • Contact Center/Customer Experience industry experience a plus • Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships • Technical knowledge of systems integration (APIs, SOAP, REST, etc.) • Technical knowledge of, and experience with, Voice and Digital AI products like AI Agents, Chatbots, and Interactive Voice Assistants (IVA) • Enterprise architecture design • Education - Bachelor's or Equivalent Experience Preferred • Extensive on-site and web-based Executive level presentation experience and associated skills • Proven record of successful solution selling • High degree of self-motivation.

🏖️ Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. • Short & Long-Term Disability • Basic Life Insurance • 401k saving plan with employer matching. • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.