Coordinator, Crew Member Services

🕒 August 23

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Below

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

🛒 Retail

👥 B2C

🛍️ eCommerce

💰 $194M Private Equity Round on 2010-10

Retail • B2C • eCommerce

Five Below is a retail store with a mission to provide an amazing shopping experience where tweens, teens, and beyond can enjoy unlimited possibilities at incredibly low prices. Known for its vibrant culture and strong values, Five Below emphasizes fun and creativity in its offerings, creating a unique environment for both customers and employees. With over 20,000 associates, the company focuses on a collaborative and inspiring workplace culture.

📋 Description

• Provide day-to-day support for the Crew Member Services team. • Serve as the first point of contact for employees by responding to HR-related inquiries via paper mail, email, web forms, and phone. • Advise employees on Human Resources policies, procedures, systems, and processes across multiple HR functional areas. • Create, update, and maintain accurate employee records in the HRIS and case management system. • Document employee interactions thoroughly while maintaining confidentiality. • Process employee lifecycle transactions, including new hires, status changes, transfers, promotions, and separations. • Support onboarding and offboarding activities. • Assist with benefits administration, payroll support, leave administration, and other HR operational activities. • Monitor and meet established SLAs and KPIs, including customer satisfaction, case resolution, and closed contact metrics. • Escalate complex employee relations or policy issues to appropriate HR team members. • Generate HR reports and maintain data integrity for compliance and business operations. • Partner with internal stakeholders to improve HR service delivery and operational processes. • Maintain compliance with federal, state, and local employment laws, company policies, and record retention requirements. • Perform additional duties and special projects as assigned.

🎯 Requirements

• High School Diploma, GED, or equivalent required. • Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field preferred. • Minimum of one (1) year of Human Resources, HR Operations, or Human Resources Administration experience preferred. • Minimum of two (2) years of experience in a Shared Services environment, HR Service Center, People Operations, Customer Service, or Call Center environment preferred. • Experience using HRIS and case management systems is highly desirable. • Strong knowledge of HR policies, procedures, and employee support processes. • Excellent verbal and written communication skills. • Outstanding customer service and problem-solving abilities. • Strong organizational skills with exceptional attention to detail. • Ability to prioritize multiple tasks in a fast-paced environment. • Ability to maintain confidentiality and exercise sound judgment. • Proficiency with Microsoft Office Suite and HR technology platforms. • Experience with Workday, Legion, and Zendesk strongly preferred. • Bilingual in English and Spanish (spoken and written) strongly preferred.

🏖️ Benefits

• Health coverage • Financial wellness support • Personal wellness support