Seasonal Customer Relations Coordinator

🕒 4 days ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Below

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

🛒 Retail

👥 B2C

🛍️ eCommerce

💰 $194M Private Equity Round on 2010-10

Retail • B2C • eCommerce

Five Below is a retail store with a mission to provide an amazing shopping experience where tweens, teens, and beyond can enjoy unlimited possibilities at incredibly low prices. Known for its vibrant culture and strong values, Five Below emphasizes fun and creativity in its offerings, creating a unique environment for both customers and employees. With over 20,000 associates, the company focuses on a collaborative and inspiring workplace culture.

📋 Description

• Engage with customers via inbound and outbound phone calls and email • Assist with issues related to online and in-store purchases • Use problem-solving skills, available tools, and sound judgment to resolve customer concerns quickly and effectively • Collaborate with other departments on service- or product-related challenges • Accurately document all interactions in Zendesk • Identify recurring issues and share insights with the Management Team • Participate in weekly High Five Team meetings • Support other assigned tasks and projects • Complete the New Hire Training program; final schedules determined afterward

🎯 Requirements

• Full-time availability (40 hours/week) • Open and flexible schedule, including evenings, weekends, and holidays • Tech-savvy and comfortable navigating multiple systems simultaneously • Excellent verbal and written communication skills • Strong problem-solving skills and collaborative mindset • Patience, empathy, and ability to stay calm under pressure • Sound decision-making and ability to escalate or seek support when needed • Strong follow-up skills and commitment to resolution • Ability to thrive in a fast-paced environment • Positive, team-oriented attitude and strong work ethic • Reliable attendance and flexibility to work evenings, weekends, holidays, overnights, and overtime as needed • Ability to troubleshoot basic IT issues • Ability to learn and navigate multiple systems simultaneously • Proficient with Microsoft Office Suite and data entry • Experience with Zendesk, OMS, or WMOS is a plus • Prior customer support or inbound call center experience is a plus • Successful completion of the New Hire Training program • Must be able to work the Monday–Friday, 9AM–6PM EST training schedule

🏖️ Benefits

• Health coverage • Financial wellness support • Personal wellness support • Potential for overtime