Sales Support Representative

🕒 4 days ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Five Star Franchising

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🏥 Healthcare

📦 Logistics

🏗️ Construction

Healthcare • Logistics • Construction

Five Star Franchising is a franchise company offering various business opportunities across several service sectors. Their franchise brands include Bio-One, which specializes in biohazard cleanup, Five Star Bath Solutions for bathroom renovations, Gotcha Covered for custom window treatments, Mosquito Shield for pest control, 1-800-Packouts for property content restoration, and Card My Yard for yard greeting services. The company emphasizes training, support, and operational guidance to help franchise owners succeed and maintain a flexible lifestyle.

📋 Description

• Answer inbound calls, emails, and other customer inquiries professionally and efficiently • Place outbound calls to follow up on leads and schedule appointments • Serve as the first point of contact for prospective and existing customers • Schedule, confirm, route, and reschedule appointments for multiple home service brands • Accurately enter and update customer information in CRM and scheduling systems • Verify customer information and determine eligibility and availability for appointments • Handle billing questions, product and service inquiries, and general customer concerns • Overcome customer objections while maintaining a consultative, customer-first approach • De-escalate challenging situations and provide solutions that create positive customer experiences • Maintain thorough documentation of all customer interactions • Meet quality, productivity, attendance, and schedule adherence expectations • Stay current on multiple brands, products, promotions, and company policies • Escalate customer concerns appropriately when necessary • Contribute to a positive team culture through professionalism, accountability, and collaboration.

🎯 Requirements

• Must be at least 18 years of age • High school diploma or GED required • Previous customer service, call center, sales, or administrative experience preferred • Ability to successfully complete training and demonstrate proficiency across multiple brands • Reliable high-speed internet connection • Computer that meets minimum system requirements • Wired USB headset with microphone • Webcam for training and meetings • Second monitor (or willingness to obtain one) • Quiet, distraction-free workspace suitable for handling customer calls • Ability to maintain confidentiality while working from home.

🏖️ Benefits

• Comprehensive training provided on each brand and the systems you'll use