Customer Service Representative

🕒 4 days ago

🇺🇸 United States – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Wind River Environmental

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💰 Pre Seed Round on 1999-11

Healthcare

Wind River Environmental is your go-to expert for septic, grease, and drain services. Committed to extending the life of septic systems while protecting the health of families and the environment, Wind River offers a range of services, including septic pumping, system inspections, installations, drain cleaning, and maintenance programs. Their highly trained technicians ensure that clients are informed about potential issues and necessary repairs, emphasizing the importance of routine servicing to maintain healthy waste systems. With a promise of unparalleled emergency service, they strive to make septic system care simple and hassle-free.

📋 Description

• Answers customer calls and concerns from the Residential Pumping Queue. • Provides engaging and educational customer service to ensure customers understand the value of pumping services and available options. • Schedules residential pumping services. • Determines service needs by working with customers and documents all calls in accordance with department requirements. • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Maintains the order management system by entering service orders. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems. • Fulfills requests by clarifying desired information, completing transactions, and forwarding requests. • Works in a metric- and goal-driven environment. CSRs have both individual and team goals to achieve. • Manages a high volume of inbound and outbound calls in a timely manner.

🎯 Requirements

• Must have a High School Diploma or equivalent. • Previous customer service experience. • Must be able to operate in a drug-free workplace.