Director of Product Management – MSP

🕒 October 22

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

✅ Product Manager

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Fixify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions.

📋 Description

• Own the MSP product strategy, roadmap, pricing, packaging, and launches • Ground product strategy in market research, customer insights, and competitive analysis • Define success metrics and measure adoption, operational impact, and business results • Drive the integration roadmap across PSA and RMM platforms • Partner with Operations to prioritize automation that reduces cost-to-serve while maintaining service quality • Conduct customer interviews, join sales calls, and learn directly from MSP partners • Shape pricing and packaging using business cases, customer insights, and unit economics • Partner with Marketing, Sales, and Customer Success to launch products and drive adoption • Hire, coach, and develop product managers • Build a product development process with Engineering balancing speed and quality • Write requirements, run discovery calls, and build pricing recommendations

🎯 Requirements

• 8+ years of product management experience • At least 3 years building products sold to or through managed service providers (MSPs) • Deep understanding of how MSPs make money and deliver services • Experience leading people, ideally product managers; leadership experience in Engineering, technical, or Operations teams also considered • Experience taking AI or LLM-based features into production, or strong understanding of how to do so effectively • Familiarity with the MSP technology ecosystem, including PSA, RMM, and IT documentation platforms • Hands-on experience with ConnectWise, Autotask/Datto, HaloPSA, N-able, NinjaOne, and Kaseya is a plus • Experience working at an MSP or IT service provider is a plus • Experience building technology-enabled service products where automation directly improves gross margin is a plus

🏖️ Benefits

• End-to-end ownership of the MSP product line, from strategy and roadmap to pricing, packaging, and launches • Direct interaction with MSP owners and technicians • Fast visibility into impact through real tickets, outcomes, and margins • Opportunity to develop and build a product team • Executive team focused on the MSP market and rapid decision-making • Freedom to apply AI to work and product development

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