IT Operations Analyst

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fixify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions.

📋 Description

• Deliver prompt, high-quality technical support to end users • Diagnose and resolve issues across productivity tools, operating systems, and identity and access management • Communicate clearly and professionally with customers, including during complicated interactions • Collaborate with Engineering to develop and improve IT automation workflows • Participate in shift rotations as part of a 24/7/365 support operation • Work directly with end users and customer IT teams • Triage and manage support tickets effectively

🎯 Requirements

• 2+ years of experience in an IT support role • Working knowledge of Google Workspace, Microsoft 365, and Slack • Ability to troubleshoot and explain productivity tools to others • Working knowledge of Windows and macOS • Working knowledge of help desk and ticketing systems, including Jira, ServiceNow, and Freshdesk • Working knowledge of identity and access management practices and tools • Working knowledge of TCP/IP and common network protocols • Ability to address typical network issues • Familiarity with Mobile Device Management platforms • Clear written and verbal communication skills • Strong prioritisation and decision-making skills • Collaborative working style across teams, time zones, and organisational boundaries

🏖️ Benefits

• 100% remote with flexible core working hours • Unlimited PTO • 12 paid federal holidays • $150 monthly connectivity stipend for cell phone, internet, or equipment expenses • Participation in a 401(k) program • Option grants to purchase shares through Fixify's equity program • Medical, dental, and vision coverage with 100% of your deductible covered by Fixify • Paid parental leave for birth, adoption, or surrogacy