Senior Fullstack Engineer, Product Experience

🕒 August 5

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Fixify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions.

📋 Description

• Collaborate with engineers across all aspects of the product • Own feature delivery in horizontally scalable messaging pipelines • Build and refine user interface details • Evolve the product, including features involving large language models (LLMs) • Immerse yourself in users' environments and refine work based on feedback • Review and deliver well-documented, modular code • Communicate clearly with users and collaborate cross-functionally

🎯 Requirements

• At least 5 years of experience building scalable and observable SaaS solutions • Experience with at least one major cloud platform: AWS, GCP, or Azure • Strong knowledge of TypeScript or ability to quickly learn and master it • Practice of producing well-documented, modular code • Keen attention to detail, especially when reviewing pull requests • Genuine interest in understanding user needs and translating them into technical solutions • Ability to work cross-functionally • Curiosity and drive to keep improving

🏖️ Benefits

• Team that values every voice and learns from every challenge • Endless opportunities to learn new things • Work that influences organizations globally and makes a tangible difference • Transparency about the reasoning behind decisions and collective learning • Direct connection with users for visibility into product impact