Customer Success Executive

🕒 September 28

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• No salary listed.

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FL3XX

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🚀 Aerospace

☁️ SaaS

🤝 B2B

💰 Series unknown on 2010-02

Aerospace • SaaS • B2B

FL3XX is a cloud-based, app-first aviation operations management platform that digitizes and automates commercial and business aviation workflows. Founded in 2010 and headquartered in Vienna, Austria, FL3XX provides an integrated suite for charter sales, Part 135/charter dispatch, crew scheduling, maintenance tracking, trip support, compliance, flight tracking and reporting. The platform serves corporate flight departments, air ambulance, cargo, scheduled airlines and advanced air mobility providers, supports global operations across 7 continents and 60 countries, integrates with 180+ service marketplaces, and dispatches over 250K flights annually.

📋 Description

• Learn FL3XX software, including its functionality, features, and troubleshooting user issues • Learn FL3XX company culture, processes, workflows, and responsibilities • Take ownership of smaller accounts under Head of Customer Success guidance • Build relationships with accounts and ensure customer problems are resolved • Increase customer adoption of FL3XX offerings and features • Serve as Key Account Manager for a book of accounts • Direct customer requests and issues to the appropriate channel • Onboard new accounts under the direction of the Head of Customer Success • Work toward a personal-interest project, such as improving training materials, designing a request tracking system, or hosting user seminars

🎯 Requirements

• Track record of comfortability around new technologies and ability to learn new software quickly • Start-up experience is a plus • Experience in business aviation, preferably with Part 135 charter operators, Part 91 management or flight departments, operations, crew management, or charter sales • Ability to approach customer issues in a structured and calculated manner • Ability to contribute across key account management, implementation/onboarding, and customer training • Strong written and verbal communication skills • Self-confident and unafraid of making mistakes • Ability to approach new challenges with strength and flexibility • Excellent multitasking and project management skills • Well-organized with ability to prioritize

🏖️ Benefits

• A smart, fun, international, and motivated team to work with • The opportunity to work with an industry-leading platform that powers business aviation operations worldwide • An opportunity to take part in fairs and conferences • Strong focus on your personal and professional development, with access to the latest tools and technologies • Flexible working arrangement • Remote position with lots of flexibility • Supportive team and innovative, fast-paced work environment

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