Customer Success Manager

Job not on LinkedIn

🕒 3 days ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Flai

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

Flai is an AI-powered platform for fast, accurate classification and processing of large LiDAR and point-cloud datasets. It provides pre-trained and custom AI classifiers, a modular processing toolkit (40+ processors) to generate raster and vector deliverables, an online 3D viewer, and flexible deployment as a SaaS web app or self-hosted solution. Flai targets UAV/aerial and mobile surveying workflows for industries like forestry, powerline inspection, mining and wide-area mapping to turn unstructured LiDAR into actionable insights with minimal manual effort.

📋 Description

• Own onboarding and rollout: Lead the show from kickoff to go-live across single rooftops and groups, owning timelines, integrations, training, and launch day. • Drive adoption and outcomes: Get dealerships genuinely hooked on using Flai daily, and prove it with data, missed-call capture, appointment set rate, response time, show rate, retention. • Be the quarterback for your customers: Build real relationships with the people running these dealerships, GM, GSM, Fixed Ops Director, Service Manager, BDC Manager, and become the person they trust most. • Run the operating cadence: Set the rhythm with weekly check-ins, launch reviews, and QBRs, and keep everyone accountable to the metrics and the next moves. • Handle escalations like an operator: Be the calm, fast, trusted voice when something breaks, triaging issues and working hand in hand with product and engineering. • Follow the playbook, and help sharpen it: Execute Flai's onboarding, training, renewal, and support processes with real rigor, and get a direct hand in making them sharper as you learn what actually works. • Renew and expand: Own retention and growth across your accounts, multi-rooftop rollouts, new use cases, more volume, and be the one who spots the opportunity first. • Be the connective tissue to product: Get a front-row seat translating what's happening inside dealerships into real product feedback, spotting patterns and helping shape what we build next.

🎯 Requirements

• Proven Customer Success Execution: Experience owning a book of business and driving adoption/retention in a fast-moving environment. • Early-Stage Experience: Experience in a customer-facing role at an early-stage B2B SaaS company, you know what it takes to build trust with customers before a big brand name is doing the work for you. • Sharp Communication: Clear, confident, and organized with dealers. Strong at leading calls, training teams, and writing clean follow-ups. • Operational Discipline: Strong CRM hygiene, notes, tasks, and consistent account plans. You follow process diligently and run a tight ship. • Customer Obsessed: You build real relationships with the people you work with and genuinely care about their outcomes, not just the account health score. • High Ownership: You take full accountability for your accounts and follow through relentlessly, nothing falls through the cracks on your watch. • Excited to Be Early: You want to be part of a company at its earliest, most electric stage, energized by that even while working inside an evolving process rather than building one from scratch.

🏖️ Benefits

• Full benefits including medical, dental, and vision • Flexible PTO • Equity • A small, high-trust, fast-moving team that has a genuinely good time building something real