Site Reliability Engineer - Observability

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August 21

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Flinks

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Fintech • Banking • Finance

Flinks is a company that provides financial data infrastructure to power innovation in the financial sector. It enables users to safely connect their bank accounts and transform raw transaction data into actionable insights, supporting open banking programs. Its solutions optimize loan underwriting, enhance digital banking, facilitate payments, and enable wealth management. By leveraging its extensive network of third-party applications, Flinks helps financial institutions innovate and build the financial systems of the future, serving the needs of fintech, wealth management, and traditional banking industries.

51 - 200 employees

Founded 2016

💳 Fintech

🏦 Banking

💸 Finance

📋 Description

• Observability SRE owning end-to-end observability, monitoring, and reliability strategy across all Flinks product lines; your mission is to ensure every product—Data Connectivity, Payments, Enrichment, and Document Services—has the right telemetry, actionable alerts, and reliability insights. • Company-wide Observability & Monitoring: Define and maintain an observability framework across products; ensure coverage for APIs, scraping systems, payments, enrichment, and document services; establish SLIs/SLOs aligned to client expectations. • Alerting & Incident Management: Build consistent, low-noise alerting rules; integrate observability into Incident.io workflows; lead cross-product RCA; maintain a “single source of truth” for reliability metrics. • Reliability Analysis & Insights: Deliver monthly/quarterly scorecards linking reliability to client outcomes (e.g., churn risk, adoption blockers); analyze trends and recurring failures; translate data into executive insights. • Automation & AI-Enabled Observability: Automate anomaly detection, escalation, and self-healing; partner with the AI team; optimize logging and monitoring spend. • Collaboration & Enablement: Champion observability practices across teams; train PMs, QA, and Engineers; ensure insights influence roadmaps; collaborate with Tech Leadership to build observability in from the start.

🎯 Requirements

• 5–8 years in SRE, Observability, or Reliability roles, ideally across multiple product environments (fintech, SaaS, or data platforms). • Strong in observability tooling (Grafana, Prometheus, OpenTelemetry, ELK); Hands on experience with tracing and profiling tools (APM, OTEL, Pyroscope); experience with distributed systems, APIs, and data pipelines; strong automation skills (Kubernetes). • Strong programming skills with working knowledge of at least one programming language; C# and Go are preferred, but experience in other languages will also be considered valuable. • Mindset: • Systems thinker who sees the big picture. • Business-aware, connecting reliability to retention and profitability. • Proactive, anticipating failures before they occur. • Collaborative, working across product, QA, engineering, and reliability.