Service Delivery Manager

🕒 September 17

🇺🇸 United States – Remote

💵 $140k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Fluid2Chip

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Fluid2Chip is a technical services company specializing in the startup, testing, integration, and optimization of high-density liquid cooling systems for mission-critical environments. Leveraging decades of data-center experience, Fluid2Chip provides system commissioning, technical water-loop services (filling, flushing, cleaning, filtering, treating), direct-to-chip liquid-cooling integration, emergency response, predictive maintenance, and client program management for hyperscale, colocation, enterprise data centers, AI computing infrastructure, industrial facilities, and advanced manufacturing. The company emphasizes technical excellence, reliability, and industry leadership through contributions to ASHRAE and thought leadership in liquid cooling technologies.

📋 Description

• Oversee execution performance across assigned projects and ensure scope is delivered consistently, efficiently, and to technical standards • Directly manage, mentor, and develop Technical Project Managers • Conduct weekly project execution reviews covering schedule, manpower forecast, risks, action items, and deliverables • Serve as the first escalation point for project-level execution issues • Validate project plans, schedules, and sequencing and correct execution drift • Maintain PM performance standards and prepare PMs for increasing project complexity • Maintain working relationships with client program representatives • Support alignment, issue resolution, client satisfaction, and propagation of lessons learned across program sites • Mentor Project Managers in key client interactions, escalations, and high-stakes communications • Conduct regular site visits for project-health assessment, client relationship reinforcement, and PM coaching • Own weekly and monthly financial monitoring across the project portfolio • Review labor, expenses, invoicing status, and projected billing with each PM monthly • Identify budget risks, burn-rate anomalies, and change-order drivers and recommend mitigation • Ensure accurate financial records and updates to backlog, SOV, and VantagePoint data • Consolidate project manpower forecasts into a program-level demand signal • Compare demand and workforce supply signals to identify resourcing gaps or capacity surpluses • Provide a weekly portfolio summary covering budget, schedule, manpower, and client relationship health • Identify follow-on work opportunities during client and site engagement • Support RFP and proposal development with execution scope review, manpower planning, and project risk assessment • Communicate resource and operational impacts of anticipated awards before contract execution

🎯 Requirements

• Bachelor's degree in Engineering, Construction Management, or related field, or equivalent experience • 5+ years of high purity process cooling or mission-critical construction experience • 3+ years in a people leadership or resource management role • Financial acumen, including project P&L, labor forecasting, and variance analysis • Skilled in Smartsheet, VantagePoint, and MS Office Suite • Strong risk identification, escalation discipline, and mitigation planning capability • Ability to operate effectively in a high-growth, distributed, remote environment • Ability to leverage AI-enabled and digital tools to improve workforce visibility and reporting • Knowledge of electrical, mechanical, and controls system principles • Exceptional organizational and file-management skills • Ability to complete assignments accurately and with attention to detail • Ability to leverage AI and emerging technologies to streamline workflows and optimize operational processes • Effective communication skills for technical and non-technical information, orally and in writing • Ability to communicate directly with clients and serve as primary point of client contact • Ability to work independently and as part of a team with moderate supervision • Ability to work under pressure and meet close deadlines • Ability to plan and delegate work effectively • Ability to achieve NFPA70E and/or OSHA certification if required • Ability to manage multiple tasks simultaneously • Ability to follow company and site safety requirements • Must be located near a major airport • Must possess a valid REAL ID or acceptable alternative, such as a passport, for associated domestic air travel effective May 7, 2025

🏖️ Benefits

• Choice of comprehensive medical plans, including two PPO-style plans and an HDHP with HSA option • Flex spending accounts (FSA) • Dental and vision plans • Medical, dental, and vision benefits for spouse/domestic partner and dependent children up to age 26 • 401(k) with company match and self-directed brokerage account option • PTO, including additional paid time off during the last week of the year • Company-paid life insurance for employees and eligible dependents • Short- and long-term disability and AD&D coverage • Professional development opportunities • Tuition reimbursement • Professional licensing assistance • Paid parental leave after one year of employment