Application Support Engineer II

2 hours ago

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $77k - $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

🦅 H1B Visa Sponsor

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Flywire

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Finance • Fintech

Flywire is a global payments company specializing in cross-border transactions for various industries such as education, healthcare, and travel. It offers a next-generation payments platform and a proprietary global payment network, enabling clients to handle payments in multiple currencies across over 240 countries and territories. With vertical-specific software solutions, Flywire addresses the unique needs of its clients, integrating seamlessly into existing workflows. Their solutions include invoicing, payment management dashboards, and customer communication tools, all backed by a robust customer support team and geographical reach. Additionally, Flywire partners with key industry players, enhancing its offerings and providing secure, efficient transaction handling for international educational institutions, healthcare providers, and travel operators.

1001 - 5000 employees

💸 Finance

💳 Fintech

💰 $60M Series F on 2021-03

📋 Description

• Engage with internal employees to accurately detail issues sent to the ticketing system • Detect and solve production issues and bugs within the development environment beyond your current scope • Engage with the Engineering team to raise bugs, problems or information gaps • Maintain documentation related to solving common issues • Become an expert in Flywire products and triage issues • Find opportunities of improvement in our support process and internal staff training • Provide day-to-day maintenance and support for applications supported by the customer and their partners • Perform Tier-1 knowledge transfers and train end users on the usage of applications • Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads • Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards • Respond to application-related queries from end users in remote locations • Assist in database structural changes required during system upgrades • Deploy tools and implement processes to assist in operational support

🎯 Requirements

• 1-5 years of experience in software maintenance and support • An understanding of web applications - ours are written in RoR, Java and React • Knowledge in any of our key technologies: Ruby, Java, React, MySQL, MongoDB, Redis, RabbitMQ • Strong categorization skills and the ability to find ways to improve our ticketing system • Desire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely manner • Grasp complex concepts and maintain a logical and analytical approach to solving problems • Fluent in English, as it is the company’s working language

🏖️ Benefits

• Competitive compensation, including Restricted Stock Units • Employee Stock Purchase Plan (ESPP) • Flying Start - Our immersive Global Induction Program • Wellbeing Programs (Mental Health, Wellness) with Global FlyMates • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!