Sales Support Specialist

🕒 3 days ago

🏄 California – Remote

🏄 California – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Focusrite

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

🏭 Manufacturing

💼 Consulting

🔧 Hardware

Manufacturing • Consulting • Hardware

Focusrite is a leading manufacturer of audio interfaces, catering to musicians and audio professionals worldwide. The company specializes in creating high-quality USB audio interfaces such as the Scarlett, Clarett+, Vocaster, Red, and RedNet ranges. Besides audio interfaces, Focusrite offers mic preamps, software like Focusrite Control and Ableton Live, and bundles for podcasting and live sound. Focusrite is dedicated to enhancing audio production, ensuring that sound is seamlessly transferred from musicians to audiences globally. As part of the Focusrite PLC, the brand supports a comprehensive lineup of software and accessories to complement their hardware solutions.

📋 Description

• Provide timely responses to customer and internal inquiries by email and phone • Establish and maintain positive, productive business relationships with internal and external customers • Provide product availability and order status updates to Sales, Dealers, and internal stakeholders • Process customer purchase orders and accurately enter sales orders and return authorizations • Review sales orders for item, quantity, pricing, shipping, tax, freight, and account accuracy • Send order acknowledgments to Sales and Dealers • Monitor account holds and work with Finance to support their release • Research and help resolve order exceptions, including pricing discrepancies, replacement orders, RMAs, and customer follow-up issues • Assist with new customer setup • Review and maintain the open orderbook • Coordinate with logistics partners on shipment quotes, routing, freight accounts, delivery timing, and special shipping requirements • Help resolve issues that may delay eligible orders from shipping on time • Maintain accurate estimated shipping dates • Reallocate stock when necessary to optimize current-month sales • Complete additional administrative work as needed • Report to the Vice President, Distribution Operations, Focusrite Group Americas

🎯 Requirements

• 2+ years of customer service, sales administration, order entry, or related experience • Intermediate skills in Microsoft Office, including Word, Excel, Outlook, Teams, and OneNote • Strong verbal and written communication, listening, problem-solving, organizational, and multitasking skills • Experience with NetSuite or a similar ERP platform preferred • Professional audio product knowledge or exposure is a plus • Music industry exposure gained through education, prior work, or personal performance is a plus • Ability to work effectively from home with a high degree of ownership and accountability

🏖️ Benefits

• Health insurance covered by Focusrite Group at 100% for employees and 75% for dependents • Dental and vision insurance • Life insurance • Short- and long-term disability • 401K with employer match • 28 days PTO • Employee Assistance Program • Group Bonus Scheme • Generous staff discounts on company products and merchandise