Senior Customer Success Manager

Job not on LinkedIn

October 24

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+17 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $59.5k - $70k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Foley

WebsiteLinkedInAll Job Openings

Transport • Compliance • Recruitment

Foley is a company offering a comprehensive platform that assists businesses in managing hiring, onboarding, compliance, and risk mitigation. With a focus on DOT compliance, Foley provides advanced software solutions to avoid violations and streamline operations for transportation and related industries. Their platform "Dash" allows companies to integrate employee onboarding, compliance management, data monitoring, and background checks in a seamless manner. Foley serves a wide range of industries including transportation, utilities, construction, and more, helping businesses maintain safety standards and regulatory compliance. With 30 years of experience, they are dedicated to reducing risk, improving efficiency, and supporting growth for businesses of all sizes.

201 - 500 employees

Founded 2000

🚗 Transport

📋 Compliance

🎯 Recruiter

📋 Description

• Manage a portfolio of large mid-market accounts, building trusted relationships with decision-makers and stakeholders. • Drive adoption of Foley solutions, ensuring customers achieve measurable ROI and business outcomes. • Proactively monitor account health, identify risks, and develop action plans to mitigate churn. • Partner with Sales to identify and execute on expansion opportunities. • Collaborate closely with Product, Marketing, and other internal teams to deliver customer feedback and influence roadmap priorities. • Lead executive business reviews and strategic account planning for high-value customers. • Contribute to special projects and initiatives that improve processes, tooling, and customer experience. • Leverage Planhat to manage account health and track success metrics.

🎯 Requirements

• 3+ years of Customer Success experience in a SaaS environment, preferably with mid-market or enterprise customers. • Strong track record of driving retention, reducing churn, and achieving NRR targets. • Ability to build trusted, strategic relationships with senior stakeholders. • Excellent communication, presentation, and negotiation skills. • Experience partnering cross-functionally with Sales, Product, and Marketing. • Proficiency with customer success platforms; Planhat experience is a plus. • Knowledge of DOT compliance is a nice-to-have but not required.

🏖️ Benefits

• medical, dental, and vision coverage • 401(k) with company match • paid time off and holidays • wellness programs • employee assistance program